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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>HI,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am attaching a document which will explain you the recovery
procedure after doing a factory reset. Remember that this process will be
usefull if you have no choice other than connecting your Phone to the System
and upgrade using TFTPD32. I searched for the procedure. Couldn’t find much
information. So thought of creating this document.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Warm
Regards,<o:p></o:p></span></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Venkata Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></u></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Consultant | unified communications<o:p></o:p></span></u></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></u></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Sudha House 3, Tilak Road Abids, Hydrabad <o:p></o:p></span></u></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>Andhra Pradesh - 500 001<o:p></o:p></span></u></p>
<p class=MsoNormal><u><span style='font-family:"Calibri","sans-serif";
color:#1F497D'>| Mobile: 09502652290 | Phone : +91 -040 - 66115656 | <o:p></o:p></span></u></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, November 29, 2010 8:02 PM<br>
<b>To:</b> Nicholas Samios<br>
<b>Cc:</b> voyp list<br>
<b>Subject:</b> Re: [cisco-voip] factory resetting a 7942 - stuck on
"upgrading"<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>Yes, I was worried this was coming into play here, but thank
goodness I was able to downgrade after the upgrade. <br>
<br>
Sent from my iPod<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On Nov 29, 2010, at 3:30 AM, Nicholas Samios <<a
href="mailto:nsamios@staff.iinet.net.au">nsamios@staff.iinet.net.au</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I
know this particular issue is resolved and this may not be entirely
relevant…but I’ll post it anyway as it helped me fix an issues recently </span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cisco
changed their signing authority used on device firmware recently.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Phone’s
with a firmware 8.3(2) or earlier must be updated to one of the ‘bridge’
firmware releases, being 8.3(3) <-> 8.5(2) which understands both signing
keys.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If
you try to go from 8.3(2) or earlier directly to 8.5(3)+ it will die citing
‘auth fail’ on the phone during boot/load.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html">http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Nick</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jawad A Hai<br>
<b>Sent:</b> Wednesday, November 24, 2010 4:10 AM<br>
<b>To:</b> Lelio Fulgenzi; voyp list<br>
<b>Subject:</b> Re: [cisco-voip] factory resetting a 7942 - stuck on
"upgrading"</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>Hi</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>I have had the same problem recently
with 7975, which I did a factory reset and during boot it stuck exactly at the
same screen of what you have posted.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>I did a debug on CME with "
debug tftp events" and found out it was looking for the load file which
came along with phone which has 8.3.2, since I have upgraded the phones
with firmeare 8.5.x, it was not booting.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>I had to download old files from
Cisco site and loaded the OLD files to the phone, it booted promptly, without
issue, once it boot I have upgraded it with latest firmware.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>HTH</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-family:"Calibri","sans-serif"'>Aali</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:lelio@uoguelph.ca" title="lelio@uoguelph.ca">Lelio Fulgenzi</a> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Sent:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tuesday, November
23, 2010 6:30 PM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>To:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">voyp
list</a> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Subject:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> [cisco-voip]
factory resetting a 7942 - stuck on "upgrading"</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>I tried
to factory reset a 7942 and it is now stuck on upgrading.<br>
<br>
<image001.jpg><br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
</span><o:p></o:p></p>
</div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
</div>
</blockquote>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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