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<TITLE>Re: Eliminating Brief Instance of Hold Music</TITLE>
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<FONT SIZE="4"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:14.0px'><B>Thanks, Jason. I think that will work. I’ll have to review their other scripts to see if the silence on hold will cause an issue there but I don’t think so.<BR>
</B></SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><B><FONT SIZE="2"><SPAN STYLE='font-size:10.0px'>-- <BR>
Jim Reed<BR>
Manager of Technical Services<BR>
Swift Communications, Inc.<BR>
970-384-9141 (Direct)<BR>
775-772-7666 (Cell)<BR>
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On 11/30/10 11:53 AM, "Jason Aarons (US)" <jason.aarons@us.didata.com> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Verdana, Helvetica, Arial"><FONT SIZE="4"><SPAN STYLE='font-size:14.0px'>I should elaborate, when you do a transfer the first thing it does it puts the line on hold (where you are hearing music). It’s no different then if you Transfer a call. <BR>
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</SPAN><FONT SIZE="4"><SPAN STYLE='font-size:13.0px'><B>From:</B> cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> <B>On Behalf Of </B>Jason Aarons (US)<BR>
<B>Sent:</B> Tuesday, November 30, 2010 1:46 PM<BR>
<B>To:</B> Jim Reed; VoIPgroup<BR>
<B>Subject:</B> Re: [cisco-voip] Eliminating Brief Instance of Hold Music<BR>
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</SPAN><FONT SIZE="4"><SPAN STYLE='font-size:14.0px'>It’s using the CTI Port’s Music On Hold.<BR>
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Record a .wav file of silence, use that for the Music On Hold on your IPCC CTI Ports.<BR>
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</SPAN><FONT SIZE="4"><SPAN STYLE='font-size:13.0px'><B>From:</B> cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> <B>On Behalf Of </B>Jim Reed<BR>
<B>Sent:</B> Tuesday, November 30, 2010 1:37 PM<BR>
<B>To:</B> VoIPgroup<BR>
<B>Subject:</B> [cisco-voip] Eliminating Brief Instance of Hold Music<BR>
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</SPAN><FONT SIZE="4"><SPAN STYLE='font-size:13.0px'><B>I am using the following call consult transfer step in IPCC 4.0(5) to transfer an outside caller to a cell phone. The forwarded call is being made from a location that requires long distance codes when placing long distance calls. As the cell phone is not in the local calling area of the VoIP system, it requires a long distance call. During a brief three (3) or four (4) seconds while the forwarded call is setup, the caller is hearing hold music, then silence, then the ring to the cell phone. Is there a way to eliminate that hold music? The transition from silence to hold music to silence again to ringing may cause the caller to think they’ve been disconnected.<BR>
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Call Consult Transfer (--Triggering Contact-- to "915552220975" with "1234#")<BR>
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Thank You...<BR>
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