<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I recall someone (from Cisco?) mentioning that if you open a ticket online or through email and licensing doesn't get back to you in the hour, you can call the TAC and have them escalate.<br><br>Not sure if you've tried that, but I think that would be my course of action.<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Go0se" <me@go0se.com><br><b>To: </b>"Dennis Heim" <Dennis.Heim@cdw.com>, "David Zhars" <dzhars@gmail.com>, "Mike' 'Norton" <mikenorton@pwsd76.ab.ca><br><b>Cc: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Tuesday, December 7, 2010 10:24:55 AM<br><b>Subject: </b>Re: [cisco-voip] Rebuild UNITY Bootsector<br><br>I'm picturing Betty White answering the phones. I finally got a call 5+<br>hours after I opened my ticket.<br><br>Thanks,<br><br>Go0se<br><br>My blog:<br>http://atc.go0se.com<br><br>--------------------------------------------<br>Help Hopegivers International<br>Feed the orphans of Haiti and India<br>http://www.hopegivers.org<br>--------------------------------------------<br><br>-----Original Message-----<br>From: Dennis Heim [mailto:Dennis.Heim@cdw.com] <br>Sent: Monday, December 06, 2010 4:49 PM<br>To: Go0se; 'David Zhars'; 'Norton, Mike'<br>Cc: cisco-voip@puck.nether.net<br>Subject: RE: [cisco-voip] Rebuild UNITY Bootsector<br><br>Its licensing.... the beginning of the next Snickers bar commercial...<br><br>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office/Home Office<br>317.569.4201 Fax<br>317.694.6070 Cell<br>dennis.heim@cdw.com<br>cdw.com/content/solutions/unified-communications/<br><br>-----Original Message-----<br>From: cisco-voip-bounces@puck.nether.net<br>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Go0se<br>Sent: Monday, December 06, 2010 5:37 PM<br>To: 'David Zhars'; 'Norton, Mike'<br>Cc: cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] Rebuild UNITY Bootsector<br><br>I really wonder if something's up with licensing... I opened a TAC case with<br>licensing almost 4 hours ago - still shows a status of "Not Yet Assigned".<br>So much for their "someone will call you back within an hour" promise.<br><br>Thanks,<br><br>Go0se<br><br>My blog:<br>http://atc.go0se.com<br><br>--------------------------------------------<br>Help Hopegivers International<br>Feed the orphans of Haiti and India<br>http://www.hopegivers.org<br>--------------------------------------------<br><br>-----Original Message-----<br>From: cisco-voip-bounces@puck.nether.net<br>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David Zhars<br>Sent: Monday, December 06, 2010 3:24 PM<br>To: Norton, Mike<br>Cc: cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] Rebuild UNITY Bootsector<br><br>Def bad hard drive...ca ca! Now onto the nasty and troublesome ordeal of<br>"recover my data from my hard drive that is making clicking noises".....<br><br>And we were due to upg Unity in 2 weeks...now it's going to be so ugly....<br><br>Kind of funny though, on the phone with TAC, and he can't transfer me<br>because everytime he calls someone in the licensing group, all he's getting<br>is dead air. Probably another dead phone system.<br><br>On 12/6/10, Norton, Mike <mikenorton@pwsd76.ab.ca> wrote:<br>> You almost certainly need to "F6" and give Windows Setup a floppy with <br>> the SATA controller driver. Without a driver for the disk controller, <br>> it's not going to see any disks. It's unlikely that Windows 2000 has a <br>> built-in driver for your SATA controller (did SATA even exist that <br>> long<br>ago?).<br>><br>> --<br>> Mike Norton<br>> I.T. Support<br>> Peace Wapiti School Division No. 76<br>> Helpdesk: 780-831-3080<br>> Direct: 780-831-3076<br>><br>> From: cisco-voip-bounces@puck.nether.net<br>> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David Zhars<br>> Sent: Monday, December 06, 2010 9:56 AM<br>> To: ROZA, Ariel<br>> Cc: cisco-voip@puck.nether.net<br>> Subject: Re: [cisco-voip] Rebuild UNITY Bootsector<br>><br>> unfortunately with win2k disk and option to repar, i get<br>> (paraphrasing) "no hard drives were found in this system". the disk <br>> is found in BIOS and at bootup.<br>> On Mon, Dec 6, 2010 at 10:37 AM, ROZA, Ariel <br>> <Ariel.ROZA@la.logicalis.com<mailto:Ariel.ROZA@la.logicalis.com>> wrote:<br>> The bootsector can be repaired using the operating system disk <br>> (w2k/w3k disk from Microsoft), running the setup program and choosing <br>> the option to do a Repair (instead of a new installation). In the <br>> Rapir menu there is an option to repair the boot environment.<br>><br>> Ariel.<br>><br>> From:<br>> cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.neth<br>> er.net><br>> [mailto:cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@p<br>> uck.nether.net>]<br>> On Behalf Of John Huston<br>> Sent: lunes, 06 de diciembre de 2010 12:50 p.m.<br>> To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><br>><br>> Subject: Re: [cisco-voip] Rebuild UNITY Bootsector<br>><br>> Have you thought about a utility that will check the MBR?<br>><br>> ________________________________<br>> From: Erick B. <erickbee@gmail.com<mailto:erickbee@gmail.com>><br>> To: David Zhars <dzhars@gmail.com<mailto:dzhars@gmail.com>><br>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><br>> Sent: Mon, December 6, 2010 10:39:28 AM<br>> Subject: Re: [cisco-voip] Rebuild UNITY Bootsector<br>><br>> In past, I've gotten 2 systems back up with the win2k (once with the <br>> WinXP CD) recovery console and the chkdsk option... like the BSOD <br>> message saids to try to do.<br>><br>> However, there were 2-3 systems I could not get the chkdsk, and other <br>> stuff to fix it and a rebuild was needed then restore from backup <br>> (hopefully you have one).<br>><br>> Erick<br>><br>> On Mon, Dec 6, 2010 at 8:11 AM, David Zhars <br>> <dzhars@gmail.com<mailto:dzhars@gmail.com>> wrote:<br>>> My Unity is down! 4.1.x (I know! We're upgrading in about 2 weeks, <br>>> doesn't help me now).<br>>><br>>> Unity won't boot. Initially it would not see the HD (single SATA HD <br>>> on this unit). Now it sees the HD, but says it can't find an OS.<br>>> This sounds suspiciously like a bad BOOT.INI file....(Windows 2000 is <br>>> Unity 4.x for those of us unfortunate enough to still be on it).<br>>><br>>> Anyone ever had to do this? Can I take a generic Win2K disc, boot <br>>> up, and use FIXBOOT?<br>>><br>>> Thanks for helping!<br>>><br>>><br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><br>>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>>><br>>><br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net><br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>><br>><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div></body></html>