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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a SIP trunk to a CVP that accept incoming calls from the IPCCE system after the PSTN caller hears the IVR and selects an option to be transferred to an agent…when PSTN caller transferred and talk with the agent for a while then if the agent needs to be the call on hold the PSTN caller hear nothing “just dead air” I can see on RTMT that a Multicast MoH device is invoked with this step, but nothing is streamed from the router.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am sure that M-Moh is working as when the agent starts a direct call from his phone through the H323 GW “the same that calls come in and the same that hosts MMoh” and when the agent puts the customer on hold we are able to here MoH normally and I can see the same device is invoked on the RTMT and even on the router I can see that there is a Multicast MoH stream going out on the loopback interface.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any ideas? Is Multicast MoH is not supported with SIP trunk in my situation “Unicast is working normally by the way”.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Ahmed Elnagar | CCIE#24697 Voice<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#244061'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Networking Team Leader<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Raya IT - Professional Networking Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Mobile : +20190016211<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Tel : +20238276000 Ext. 2475<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Fax : +20238372930<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Email : <a href="mailto:ahmed_elnagar@rayacorp.com"><span style='color:blue'>ahmed_elnagar@rayacorp.com</span></a><br>Address : El Motamayez District - 6th of October<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-family:"Arial","sans-serif";color:#1F497D'><img border=0 width=58 height=17 id="Picture_x0020_8" src="cid:image001.jpg@01CB9FB1.6B295610" alt="Description: cid:image001.jpg@01CB8A26.89E6B660"><o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div><DIV> </DIV>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. </body></html>