I have heard of this many times on the support forums. To include a second caller being taken from queue and conference in with an already in progress Agent call.<div><br></div><div>I've never run in to it personally, so I don't have any experience directly, but you should spend some time in the support forums, bug toolkit, and lastly if you just like patching software over research, you could upgrade your UCCX to SR5, and I'm willing to bet you are behind on your Windows OS patches too. Don't forget to check the compatibilty guide for version dependencies.</div>
<div><br></div><div>I suppose there's always TAC, but then you wouldn't have e-mail the group, right?</div><div><br></div><div>Good luck on this one, these types of issues are usually defect related and not config related. Be sure to update the group.</div>
<div><br></div><div>Anthony<br><br><div class="gmail_quote">On Wed, Dec 22, 2010 at 9:06 AM, Tim Reimers <span dir="ltr"><<a href="mailto:treimers@ashevillenc.gov">treimers@ashevillenc.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div>
<br>
<p><font size="2" face="Courier New">Hi all-</font>
</p>
<p><font size="2" face="Courier New">I have an IPCC system here, with about 20 agents and 16 incoming lines</font>
<br><font size="2" face="Courier New"> on an MGCP controlled PRI.</font>
<br><font size="2" face="Courier New"> Occasionally, I get reports that the customer service agent and the</font>
<br><font size="2" face="Courier New"> calling customer hear the hold music continue after the agent picks up</font>
<br><font size="2" face="Courier New"> the call from the queue.</font>
<br><font size="2" face="Courier New"> (the customer is on hold and hearing MOH, once they've made the correct</font>
<br><font size="2" face="Courier New"> script choices to get to an agent, as opposed to just getting what they</font>
<br><font size="2" face="Courier New"> want from</font>
<br><font size="2" face="Courier New"> our recorded messages on various topics.</font>
<br><font size="2" face="Courier New"> Anyone got ideas about where I should start to look?</font>
<br><font size="2" face="Courier New"> Thanks, Tim</font>
</p>
<p><font size="2" face="Courier New">Versions in use</font>
<br><font size="2" face="Courier New"> IPCC - 7.0(1)SR03_Build011</font>
<br><font size="2" face="Courier New"> UCM - 7.02.20000-5</font>
<br><font size="2" face="Courier New"> MGCP gateway is a 2811 running 12.4(13r) T5</font>
</p>
<br><font color="#888888">
<p><font size="2" face="Arial">Tim Reimers</font>
<br><font size="2" face="Arial">Systems Analyst II</font>
<br><font size="2" face="Arial">Information Technology Services</font>
<br><font size="2" face="Arial">City of Asheville</font>
<br><font size="2" face="Arial">70 Court Plaza</font>
<br><font size="2" face="Arial">Asheville, NC 28801</font>
<br><font size="2" face="Arial">phone - 828-259-5512</font>
<br><a href="mailto:timreimers@ashevillenc.gov" target="_blank"><u><font color="#0000FF" size="2" face="Arial">treimers@ashevillenc.gov</font></u></a>
</p>
</font></div>
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