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<TITLE> IPCC callers hear MOH when on line with the customer service agent.</TITLE>
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<P><FONT SIZE=2 FACE="Courier New">Hi all-</FONT>
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<P><FONT SIZE=2 FACE="Courier New">I have an IPCC system here, with about 20 agents and 16 incoming lines</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> on an MGCP controlled PRI.</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> Occasionally, I get reports that the customer service agent and the</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> calling customer hear the hold music continue after the agent picks up</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> the call from the queue.</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> (the customer is on hold and hearing MOH, once they've made the correct</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> script choices to get to an agent, as opposed to just getting what they</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> want from</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> our recorded messages on various topics.</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> Anyone got ideas about where I should start to look?</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> Thanks, Tim</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Versions in use</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> IPCC - 7.0(1)SR03_Build011</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> UCM - 7.02.20000-5</FONT>
<BR><FONT SIZE=2 FACE="Courier New"> MGCP gateway is a 2811 running 12.4(13r) T5</FONT>
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<P><FONT SIZE=2 FACE="Arial">Tim Reimers</FONT>
<BR><FONT SIZE=2 FACE="Arial">Systems Analyst II</FONT>
<BR><FONT SIZE=2 FACE="Arial">Information Technology Services</FONT>
<BR><FONT SIZE=2 FACE="Arial">City of Asheville</FONT>
<BR><FONT SIZE=2 FACE="Arial">70 Court Plaza</FONT>
<BR><FONT SIZE=2 FACE="Arial">Asheville, NC 28801</FONT>
<BR><FONT SIZE=2 FACE="Arial">phone - 828-259-5512</FONT>
<BR><A HREF="mailto:timreimers@ashevillenc.gov"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">treimers@ashevillenc.gov</FONT></U></A>
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