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Hi<br>
Thanks and Merry Christmas and a happy New Year!<br>
The RMA has just been released.<br>
Here is what i found at CUE Q&As:<br>
HW is under the router's Smartnet, But for software support you need
a SASU (SAS or SAU)<br>
(Below is an abstract from AIM-CUE Q&As)<br>
<i><b>Q. What services should be purchased to help ensure complete
service and support for Cisco Unity Express?</b></i><br>
<b>A.</b> <i>Hardware replacement of the NM-CUE and AIM-CUE is
covered under the existing Cisco SMARTnet®<br>
contract for the router in which the Cisco Unity Express module <u>is
housed</u></i><i>. Cisco Unity Express application support from
the Cisco Technical Assistance Center (TAC) is covered<br>
under an additional Software Application Support plus Upgrades
(SASU) contract (CON-SAU-NM-CUE or CON-SAU-AIM-CUE). SASU provides<br>
24 hour technical assistance from the Cisco TAC by telephone and
access to Cisco.com for online tools and information plus software
updates—<br>
maintenance plus minor and major releases for the Cisco Unity
Express software application—all for one annual fee</i><br>
On 24/12/2010 4:48 μμ, Bill Riley wrote:
<blockquote cite="mid:003901cba379$9d9e03e0$d8da0ba0$@net"
type="cite">
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">The Aim-cue requires its own separate contract.
Even though it
is installed in the router it is not covered under the
router smartnet like the
VIC card was. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif"; color:
windowtext;">From:</span></b><span style="font-size:
10pt; font-family:
"Tahoma","sans-serif"; color:
windowtext;"> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Anthony
Kouloglou<br>
<b>Sent:</b> Friday, December 24, 2010 3:56 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b>Subject:</b> [cisco-voip] AIM-CUE Failed but Problem
with Contract not
replacing it<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Trebuchet MS","sans-serif";">Hi
all,<br>
i have a 2801 covered by SNT nbd (and all the modules
included in it).<br>
So, a few years ago when the conrtact was created, i was not
able to add the
serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE.<br>
There was always an error on cisco's SCC.<br>
But, when the vic2-4fxs failed, i had no problem in the RMA:
i just issued the
SN if the 2801 who was covered by the contract, and i got a
replacement with no
problem.<br>
But, yesterday, when i opened the TAC for the AIM that
Failed, when finally the
engineer created the RMA, i got a message from the logistics
department that
the serial number of the AIM is not listed anywhere,
therefore, they are not
going to replace it!!<br>
Even now, i am trying to add its serial number to the SCC
under the 2801 but it
is not possible!!<br>
Please, advise if anyone has something like that before.</span><br>
<br>
<span style="font-size: 10pt;">Kind Regards<br>
Anthony</span> <o:p></o:p></p>
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