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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The Aim-cue requires its own separate contract. Even though it
is installed in the router it is not covered under the router smartnet like the
VIC card was. <o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony
Kouloglou<br>
<b>Sent:</b> Friday, December 24, 2010 3:56 AM<br>
<b>To:</b> cisco-voip@puck-nether.net<br>
<b>Subject:</b> [cisco-voip] AIM-CUE Failed but Problem with Contract not
replacing it<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Hi
all,<br>
i have a 2801 covered by SNT nbd (and all the modules included in it).<br>
So, a few years ago when the conrtact was created, i was not able to add the
serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE.<br>
There was always an error on cisco's SCC.<br>
But, when the vic2-4fxs failed, i had no problem in the RMA: i just issued the
SN if the 2801 who was covered by the contract, and i got a replacement with no
problem.<br>
But, yesterday, when i opened the TAC for the AIM that Failed, when finally the
engineer created the RMA, i got a message from the logistics department that
the serial number of the AIM is not listed anywhere, therefore, they are not
going to replace it!!<br>
Even now, i am trying to add its serial number to the SCC under the 2801 but it
is not possible!!<br>
Please, advise if anyone has something like that before.</span><br>
<br>
<span style='font-size:10.0pt'>Kind Regards<br>
Anthony</span> <o:p></o:p></p>
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