<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I've used this to figure out what service I need on a product....<br><br>http://www.cisco-servicefinder.com/<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Bill Riley" <bill@hitechconnection.net><br><b>To: </b>"Anthony Kouloglou" <akoul@dataways.gr>, "cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net><br><b>Sent: </b>Friday, December 24, 2010 9:48:20 AM<br><b>Subject: </b>Re: [cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it<br><br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">The Aim-cue requires its own separate contract. Even though it
is installed in the router it is not covered under the router smartnet like the
VIC card was. </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony
Kouloglou<br>
<b>Sent:</b> Friday, December 24, 2010 3:56 AM<br>
<b>To:</b> cisco-voip@puck-nether.net<br>
<b>Subject:</b> [cisco-voip] AIM-CUE Failed but Problem with Contract not
replacing it</span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Trebuchet MS","sans-serif";">Hi
all,<br>
i have a 2801 covered by SNT nbd (and all the modules included in it).<br>
So, a few years ago when the conrtact was created, i was not able to add the
serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE.<br>
There was always an error on cisco's SCC.<br>
But, when the vic2-4fxs failed, i had no problem in the RMA: i just issued the
SN if the 2801 who was covered by the contract, and i got a replacement with no
problem.<br>
But, yesterday, when i opened the TAC for the AIM that Failed, when finally the
engineer created the RMA, i got a message from the logistics department that
the serial number of the AIM is not listed anywhere, therefore, they are not
going to replace it!!<br>
Even now, i am trying to add its serial number to the SCC under the 2801 but it
is not possible!!<br>
Please, advise if anyone has something like that before.</span><br>
<br>
<span style="font-size: 10pt;">Kind Regards<br>
Anthony</span> </p>
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