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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Dear Gents,<o:p></o:p></p><p class=MsoNormal> I’m facing a very strange problem with the IP communicator, it works normally from the LAN using PCs running WIN XP, Vista, or WIN 7 but when connecting from outside the network using cisco VPN client it works normally on WIN XP and Vista but <b>not</b> working with WIN 7 the phone fails to register or sometimes shown on the CM as registered but in all cases the phone screen remains blank without any information on it (like the DN or the line text label) and the phone is not operative (and this is only happens with WIN 7 over the VPN).<o:p></o:p></p><p class=MsoNormal>And some status errors shown on the phone like the attached photos.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So does anyone faced a similar problem ?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=AR-SA dir=RTL style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'>Ahmed Abd EL-Rahman</span></b><b><span style='color:#4A442A'> </span></b><b><span style='color:#948A54'>I</span></b><b><span style='color:#333399'> </span></b><b><span style='color:#1F497D'>Senior Network Engineer </span></b><b><span style='color:#333399'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS<o:p></o:p></span></b></p><p class=MsoNormal><a href="http://www.bmbgroup.com/"><span style='color:#002060;text-decoration:none'><img border=0 width=213 height=65 id="Picture_x0020_1" src="cid:image001.jpg@01CBA6B3.6C65F890" alt="cid:image001.jpg@01C99801.5B760420"></span></a><span style='color:#002060'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;color:#1F497D'> Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#333399'><br></span></b><b><span style='font-size:10.0pt;color:red'>24 x 7</span></b><span style='font-size:10.0pt;color:red'> Support Hotline: +966 1 200 5778 | Support Email: <a href="mailto:sa_support@bmbgroup.com"><span style='color:blue'>sa_support@bmbgroup.com</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;color:#244061'>Shahd Investment Center Office #6</span> <b><span style='color:#948A54'>I </span></b><span style='font-size:10.0pt;color:#244061'>Emam Saud Bin Abdulaziz Rd</span><b><span style='font-size:10.0pt;color:#1F497D'> </span></b><b><span style='color:#948A54'>I</span></b> <span style='font-size:10.0pt;color:#244061'>Olaya, Hay al Murooj</span><b><span style='color:#948A54'> I</span></b><b><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>P.O Box 17384</span><b><span style='color:#1F497D'> </span></b><b><span style='color:#948A54'>I</span></b><span style='font-size:10.0pt;color:#1F497D'> </span><span style='font-size:10.0pt;color:#244061'>Riyadh, Saudi Arabia</span><b><span style='color:#1F497D'> </span></b><b><span style='color:#948A54'>I</span></b><b><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>Tel: +966 1 2005813</span><b><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>I Fax: +966 1 2005811 </span><b><span style='color:#948A54'>I </span></b><span style='font-size:10.0pt;color:#244061'>Mobile: +966 507920925</span><span style='font-size:10.0pt;color:#1F497D'> </span><b><span style='color:#948A54'>I</span></b><b><span style='color:#1F497D'> </span></b><b><span style='font-size:10.0pt;color:#1F497D'><a href="http://www.bmbgroup.com/" title="http://www.bmbgroup.com/"><span style='color:#1F497D'>www.bmbgroup.com</span></a><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:24.0pt;font-family:Webdings;color:green'>P</span></b><b><span lang=ES style='font-size:10.0pt;color:black'> </span></b><b><span lang=ES style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:black'> </span></b><span lang=PT style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:black'> </span><span lang=PT style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:green'>Save a tree. Don't print this e-mail unless it's really necessary</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#A6A6A6'>************************************************************<br>Disclaimer: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. <br>************************************************************</span></b><b><span style='color:#A6A6A6'><o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>