<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Need more specific details on all product versions, loads, I assume you are using the latest versions and have read the CIPC 7.0.5 release notes about Cisco VPN Client 5x requirements and that Cisco VPN Client 5x on Win7-64bit is unsupported (although I have it working it’s unsupported </span><span style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'>).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html#wp102557">http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html#wp102557</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>have you tried a 2x version of CIPC for luck? Does it work without the VPN client in the office? I would pull some ccm traces and maybe wireshark the PC side.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Lastly it could be that funky wallpaper </span><span style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ahmed Abd EL-Rahman<br><b>Sent:</b> Tuesday, December 28, 2010 9:26 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] IP Communicator over VPN problem with windows 7<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Gents,<o:p></o:p></p><p class=MsoNormal> I’m facing a very strange problem with the IP communicator, it works normally from the LAN using PCs running WIN XP, Vista, or WIN 7 but when connecting from outside the network using cisco VPN client it works normally on WIN XP and Vista but <b>not</b> working with WIN 7 the phone fails to register or sometimes shown on the CM as registered but in all cases the phone screen remains blank without any information on it (like the DN or the line text label) and the phone is not operative (and this is only happens with WIN 7 over the VPN).<o:p></o:p></p><p class=MsoNormal>And some status errors shown on the phone like the attached photos.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So does anyone faced a similar problem ?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>Best Regards<span lang=AR-SA dir=RTL><o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'>Ahmed Abd EL-Rahman</span><span style='color:#4A442A'> </span><span style='color:#948A54'>I</span><span style='color:#333399'> </span><span style='color:#1F497D'>Senior Network Engineer </span><span style='color:#333399'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS<o:p></o:p></span></b></p><p class=MsoNormal><a href="http://www.bmbgroup.com/"><span style='color:#002060;text-decoration:none'><img border=0 width=213 height=65 id="Picture_x0020_1" src="cid:image001.jpg@01CBA752.07A064A0" alt="cid:image001.jpg@01C99801.5B760420"></span></a><span style='color:#002060'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;color:#1F497D'> Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#333399'><br></span></b><b><span style='font-size:10.0pt;color:red'>24 x 7</span></b><span style='font-size:10.0pt;color:red'> Support Hotline: +966 1 200 5778 | Support Email: <a href="mailto:sa_support@bmbgroup.com">sa_support@bmbgroup.com</a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;color:#244061'>Shahd Investment Center Office #6</span> <b><span style='color:#948A54'>I </span></b><span style='font-size:10.0pt;color:#244061'>Emam Saud Bin Abdulaziz Rd</span><b><span style='font-size:10.0pt;color:#1F497D'> </span><span style='color:#948A54'>I</span></b> <span style='font-size:10.0pt;color:#244061'>Olaya, Hay al Murooj</span><b><span style='color:#948A54'> I</span><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>P.O Box 17384</span><b><span style='color:#1F497D'> </span><span style='color:#948A54'>I</span></b><span style='font-size:10.0pt;color:#1F497D'> </span><span style='font-size:10.0pt;color:#244061'>Riyadh, Saudi Arabia</span><b><span style='color:#1F497D'> </span><span style='color:#948A54'>I</span><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>Tel: +966 1 2005813</span><b><span style='color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#244061'>I Fax: +966 1 2005811 </span><b><span style='color:#948A54'>I </span></b><span style='font-size:10.0pt;color:#244061'>Mobile: +966 507920925</span><span style='font-size:10.0pt;color:#1F497D'> </span><b><span style='color:#948A54'>I</span><span style='color:#1F497D'> </span></b><b><span style='font-size:10.0pt;color:#1F497D'><a href="http://www.bmbgroup.com/" title="http://www.bmbgroup.com/"><span style='color:#1F497D'>www.bmbgroup.com</span></a><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:24.0pt;font-family:Webdings;color:green'>P</span></b><b><span lang=ES style='font-size:10.0pt;color:black'> </span></b><b><span lang=ES style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:black'> </span></b><span lang=PT style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:black'> </span><span lang=PT style='font-size:7.5pt;font-family:"Tahoma","sans-serif";color:green'>Save a tree. Don't print this e-mail unless it's really necessary</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#A6A6A6'>************************************************************<br>Disclaimer: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. <br>************************************************************</span><span style='color:#A6A6A6'><o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
<HTML><BODY><P><hr size=1></P>
<P><STRONG>
Disclaimer:
This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
</STRONG></P></BODY></HTML>