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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Howdy, sorry for the length of this message.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>About a year or so ago working through a reseller we purchased a UC520 system including phones, licenses, support contracts, installation and everything else that goes with a phone system. The reseller dropped the phones off, never installed anything and never sent our smart net contract paperwork in. (Essentially we were scammed by the reseller whom was referred to us by Cisco, and Cisco wasn't willing to help us in any way ) anyway, moving on.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Since then we have been able to get the UC520 system working in a very basic way (it can make calls...)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have been talking to a national IT solution provider about getting a new phone system, and we have evaluated Avaya's offering and the company is also talking about maybe us getting a UC560 and just using our existing phone investment.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>While I was "setting up" the uc520 system I found a lot of things highly annoying about it, and I am wondering if some of these things were fixed in later releases.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Some examples:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-In order to create an 'auto attendant script' there was an application that only runs on Windows XP.<o:p></o:p></p><p class=MsoNormal>-Customization of the phones was nearly impossible<o:p></o:p></p><p class=MsoNormal>-The web interface for Unity Express was .... terrible.<o:p></o:p></p><p class=MsoNormal>-CCA didn't work 80% of the time.<o:p></o:p></p><p class=MsoNormal>-You couldn't do simple call features like reverse transfers.<o:p></o:p></p><p class=MsoNormal>-Everything just seemed really, really old.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Have there been any improvements since then?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Contact me off-list if you want as this could get pretty involved.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>thanks,<o:p></o:p></p><p class=MsoNormal>-Drew<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>