Just so everyone knows, below are the parameters that determine the license mac. If you change any of the parameters, the license mac will change and you will go into the 30 day grace period. Also, all of the UC products I have installed 8.x and beyond use the license mac scheme and you should expect it moving forward. Using the answer file is incredibly important if you ever have to recover the system since the restore doesn't take place until you have completed a full install of the system and those parameters are not overwritten. You will then require a P1 call to TAC since there is no 30 day grace period with a restore and your system will remain down until the license is sorted.<div>
<br><div>When you send an email to licensing, be sure to include the old license mac address (this is also another reason to use the answer file since the old license macs are not available once they change). I have found they can find the old license immediately and cut you a new license within 5 minutes.</div>
<div><br></div><div>I would rant about what a PITA this all is, but that is already well covered. At least they are now bumping up the licensing staff so someone gets back to you within about 4 hours.</div><div><br><a href="http://docwiki.cisco.com/wiki/License_MAC_Generation">http://docwiki.cisco.com/wiki/License_MAC_Generation</a></div>
<div><br></div><div><a href="http://docwiki.cisco.com/wiki/License_MAC_Generation"></a><span class="Apple-style-span" style="font-family: sans-serif; font-size: 13px; line-height: 19px; ">A License MAC is in the same format as a physical MAC address, i.e. a 12 digit hexadecimal value, but it is generated by hashing the following user-configured parameters:<dl style="margin-top: 0.2em; margin-bottom: 0.5em; ">
<dd style="line-height: 1.5em; margin-left: 2em; margin-bottom: 0.1em; "><ul style="line-height: 1.5em; list-style-type: square; margin-top: 0.3em; margin-right: 0px; margin-bottom: 0px; margin-left: 1.5em; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; list-style-image: url(http://docwiki.cisco.com/w/skins/monobook/bullet.gif); ">
<li style="margin-bottom: 0.1em; ">Time zone</li><li style="margin-bottom: 0.1em; ">NTP server 1 (or “none”)</li><li style="margin-bottom: 0.1em; ">NIC speed (or “auto”)</li><li style="margin-bottom: 0.1em; ">Hostname</li>
<li style="margin-bottom: 0.1em; ">IP Address (or “dhcp”)</li><li style="margin-bottom: 0.1em; ">IP Mask (or “dhcp”)</li><li style="margin-bottom: 0.1em; ">Gateway Address (or “dhcp”)</li><li style="margin-bottom: 0.1em; ">
Primary DNS (or “dhcp”)</li><li style="margin-bottom: 0.1em; ">SMTP server (or “none”)</li><li style="margin-bottom: 0.1em; ">Certificate Information (Organization, Unit, Location, State, Country)</li></ul></dd></dl><pre style="padding-top: 1em; padding-right: 1em; padding-bottom: 1em; padding-left: 1em; border-top-width: 1px; border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: dashed; border-right-style: dashed; border-bottom-style: dashed; border-left-style: dashed; border-top-color: rgb(47, 111, 171); border-right-color: rgb(47, 111, 171); border-bottom-color: rgb(47, 111, 171); border-left-color: rgb(47, 111, 171); color: black; background-color: rgb(249, 249, 249); line-height: 1.1em; ">
run the 'show status' CLI command after installation. </pre></span><div><a href="http://docwiki.cisco.com/wiki/License_MAC_Generation"></a>Shawn</div><div><br><div class="gmail_quote">On Fri, Jan 28, 2011 at 10:15 PM, Erick B. <span dir="ltr"><<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Also, FWIW,<br>
<br>
I had applied just a SU update to UCCX 8.x awhile back (same version,<br>
just SU patch) and the License MAC changed. Nothing changed that<br>
determined the license MAC per answer file generator web page, and the<br>
answer file generator web page just listed major versions in the drop<br>
down (not SU versions). I've only ran into this once so far and had to<br>
wait for new license from licensing for a few hours after patching to<br>
fix a issue.<br>
<div><div></div><div class="h5"><br>
<br>
On Fri, Jan 28, 2011 at 9:29 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
> Thanks guys. Didn't realize that with UCCx either VM or Physical it was<br>
> based on all the different components to get a License MAC rather then the<br>
> physical Nic MAC address. Thanks guys.<br>
> Scott<br>
><br>
> On Fri, Jan 28, 2011 at 6:58 AM, Eric Butcher <<a href="mailto:Eric.Butcher@cdw.com">Eric.Butcher@cdw.com</a>> wrote:<br>
>><br>
>> UCCX 8.x is currently the only UC product that uses a License MAC<br>
>> regardless of platform (VMware or Physical Server).<br>
>><br>
>><br>
>><br>
>> I recommend using the Answer File Generator on cisco’s website to deploy<br>
>> the server. During the process, it will tell you what the license mac will<br>
>> be. You can then use the license mac to order licenses via your PAK / TAC<br>
>> Case for re-hosting.<br>
>><br>
>><br>
>><br>
>> You can then use the XML file generated by the tool to automate the<br>
>> installation steps. It’s very simple.<br>
>><br>
>><br>
>><br>
>> It’s worth noting that the answer file generator only seems to function<br>
>> properly when accessed via Firefox.<br>
>><br>
>><br>
>><br>
>> If you have already deployed the server, get the license mac from the CLI<br>
>> using the “show status” command.<br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> Eric Butcher<br>
>><br>
>> Cisco Unified Communications Engineer<br>
>> CDW Professional Services<br>
>><br>
>> 11711 N Meridian, Ste 225<br>
>><br>
>> Carmel, IN 46032<br>
>> ( 317.569.4282 - IP Phone<br>
>> ( 765.744.1458 - Mobile<br>
>> * <a href="mailto:eric.butcher@cdw.com">eric.butcher@cdw.com</a><br>
>><br>
>> <a href="http://www.cdw.com/" target="_blank">http://www.cdw.com/</a><br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
>> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Buchanan, James<br>
>> Sent: Friday, January 28, 2011 7:08 AM<br>
>> To: Scott Voll; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
>> Subject: Re: [cisco-voip] UCCx wrong MAC address?<br>
>><br>
>><br>
>><br>
>> The license MAC is generated using NTP and a couple of other parameters,<br>
>> just like the UC on UCS stuff. So, if ever you change your NTP, your license<br>
>> MAC will likely change as well, requiring you to rehost your license.<br>
>><br>
>><br>
>><br>
>> James Buchanan | Technology Manager, UC | South Region | Presidio<br>
>> Networked Solutions<br>
>> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a><br>
>> D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com" target="_blank">www.presidio.com</a><br>
>><br>
>> CCIE #25863, Voice<br>
>><br>
>><br>
>><br>
>> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
>> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Scott Voll<br>
>> Sent: Friday, January 28, 2011 12:05 AM<br>
>> To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
>> Subject: [cisco-voip] UCCx wrong MAC address?<br>
>><br>
>><br>
>><br>
>> is it possible with UCCx 8.0 that the server would use the USB mac address<br>
>> rather then the ethernet Mac Address? if so how do you change that? The<br>
>> IBM MCS 7835i says E41F132EB448 but the show status shows : License MAC :<br>
>> 986f420f3cf4<br>
>><br>
>><br>
>><br>
>> Thanks<br>
>><br>
>><br>
>><br>
>> Scott<br>
><br>
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><br>
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</blockquote></div><br></div></div></div>