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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Actually, Contact Center Express does not use this feature—it still uses the Desktop Recording built into CAD/CSD—at least as of 8.0. As a matter of fact, if using the Supervisor Monitoring, you cannot use spanless recording.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Paul<br><b>Sent:</b> Monday, January 31, 2011 3:57 PM<br><b>To:</b> Bill Riley; David Zhars; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Call Recording UCM 8<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>This capability is available for use in conjunction with contact center express or enterprise. This is the recommended method of agent monitoring moving forward as opposed to port duplication...better known as SPAN. It appears that without CC software involvement, there isn't a feature available to do this without involving third party or in-house developed software.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill Riley <<a href="mailto:bill@hitechconnection.net">bill@hitechconnection.net</a>><br><b>To:</b> David Zhars <<a href="mailto:dzhars@gmail.com">dzhars@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Sent:</b> Mon, January 31, 2011 6:29:39 AM<br><b>Subject:</b> Re: [cisco-voip] Call Recording UCM 8<br></span><br><br><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Nope. Nothing in UCM any version that will do this.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>David Zhars<br><b>Sent:</b> Monday, January 31, 2011 7:54 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Call Recording UCM 8</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I thought there was a way in UCM 8.x to record a call you are currently on. And I thought it was by pressing a softkey on the phone.<br>I am having trouble finding this feature, all documentation seems to reference the CME versions.<br><br>Thanks for any help!<br><br>Dave<o:p></o:p></p></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>