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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Everyone,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for all the great suggestions. I’m going to give it a shot and I’ll report back.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bill<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> John.VanLaecke@ghd.com [mailto:John.VanLaecke@ghd.com] <br><b>Sent:</b> Sunday, January 30, 2011 9:12 PM<br><b>To:</b> Peter Slow<br><b>Cc:</b> cisco-voip@puck.nether.net; cisco-voip-bounces@puck.nether.net; Lelio Fulgenzi; Burnam, William<br><b>Subject:</b> Re: [cisco-voip] how to add 9 for redial<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Peter,</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>On the translation patten you match for on incoming calls all I have done is at the (prefix digits) outgoing calls is used 91.. This will add the 91 for USA based calls. </span><br><br><br><br><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Regards,<br><b><br>John Van Laecke <span style='color:#5F5F5F'><br></span></b></span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#5F5F5F'>Senior Voice Engineer<br></span></b><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0060A0'><br>GHD</span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#0060A0'> </span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Accomplish <span style='color:#0060A0'>More</span> Together</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#5F5F5F'><br>T: 61 7 3316 4456 | M:0427 015 232 | V: 414456 | E: <a href="mailto:John.vanlaecke@ghd.com">John.vanlaecke@ghd.com</a></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><br></span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Level 2, 201 Charlotte Street QLD AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> | </span><a href="http://www.ghd.com.au/_"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>www.ghd.com.au</span></a> <o:p></o:p></p><p style='margin-bottom:12.0pt'><a href="http://www.ghd.com/sectors/water/"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#0060A0'>Water</span></a><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#0060A0'> | </span><a href="http://www.ghd.com/global/sectors/energy--resources/"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#0060A0'>Energy & Resources</span></a><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#0060A0'> | </span><a href="http://www.ghd.com/sectors/environment/"><span 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width="100%" style='width:100.0%'><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>From:</span> <o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Peter Slow <peter.slow@gmail.com></span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>To:</span> <o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Lelio Fulgenzi <lelio@uoguelph.ca>, WBurnam@mapei.com</span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>Cc:</span> <o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net></span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>Date:</span> <o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>31/01/2011 03:13 AM</span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>Subject:</span> <o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Re: [cisco-voip] how to add 9 for redial</span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>Sent by:</span> <o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cisco-voip-bounces@puck.nether.net</span><o:p></o:p></p></td></tr></table><p><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" noshade style='color:#A0A0A0' align=center></div><p class=MsoNormal><br><br><br>I am doing this right now for a few thousand phones on a callmanager cluster. i cant talk to what steps you really need to take to accomplish that if you want to look at it,,.<br><br>-Pete<br><br>On Sat, Jan 29, 2011 at 12:00 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote: <br>Can you elaborate on "fair undertaking" ? <br><br>From what I understand, all that is required is to modify (or copy) route patterns so they understand the normalized patterns. And then to begin marking inbounds calls appropriately with the normalized characters. Now, obviously that's oversimplified, namely because of the potential number of route patterns, but are there more significant steps? Admittedly I haven't read to deeply into this section, so I'm shooting from the hip a bit here. :)<br><br>Sent from my iPhone <br><br>On Jan 29, 2011, at 11:53 AM, Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<br><br>This is correct and is becoming very popular; eventually everyone will be E164 compatible. That said, if you're not already using this it would be a fair undertaking to convert your cluster over. <br><br>Using the Device Pool to prefix a 9 looks ugly when it rings (as it will show the 9 prefix) but it is the easiest way to make this work without serious changes to your dial plan configurations.<br><br>On Sat, Jan 29, 2011 at 7:01 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote: <br>There is also the concept of normalized dial plans. I have not got my head completely around this yet, but I think it works that offnet calls are marked with a + sign and no longer require a 9 to get out. It's obviously a bit more involved than that, but it should work. Users can still use a 9 to get an outside line, if you so program the system. <br><br>Sent from my iPod <br><br>On Jan 28, 2011, at 11:25 PM, Joel Perez <<a href="mailto:tman701@gmail.com" target="_blank">tman701@gmail.com</a>> wrote:<br><br>Hi Bill, <br><br>Unfortunately that is one "feature" that isnt handled in an elegant/easy fashion at all on CUCM. At least nothing that I have seen in my search for similar solutions. <br><br>There are 3 easy ways of trying to handle that issue that have worked for me in the past, even though it has been a while since ive done it. Most customers just accept it. <br>1) If its an MGCP gateway then you can handle it using the "Service Paramaters -->CallManager Service" section and set the prefix to 9, 91...etc. (you'rs isnt an MGCP GW) <br><br>2) If its an h323 GW then you can try a translation rule to prefix what you need. Example: <br><b><span style='font-size:7.5pt;color:#2F2F2F'>voice translation-rule 1</span></b> <br><b><span style='font-size:7.5pt;color:#2F2F2F'>rule 1 /^/ /9/</span></b> <br><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>voice translation-profile InboundVoice</span></b> <br><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>translate calling 1</span></b> <br><br><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>3) You can also try going to translation patterns and adding the prefix on your inbound translation patterns under "Calling Party Transformations" you add the "9" prefix.</span></b> <br><br><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>The one caveat to the above is that callers will see all their inbound calls prefixed with a "9" on their display. I suggest #3 as a quick and easy way of doing it and testing it on one translation pattern using a DID not used or your own DID pointed at your DN.</span></b> <br><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>I havent done this in a while so results may vary. Im just going by memory here.</span></b> <o:p></o:p></p><p><br><span style='font-size:7.5pt;color:#2F2F2F'>Hope that helps, and hopefully someone can chime in if they have found an easier way or better way of doing it.</span> <br><br><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#2F2F2F'>Joel P.</span> <br><br><br>On Fri, Jan 28, 2011 at 8:22 PM, Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote: <br>Bill, <br><br>The one way is to use the device pool settings. Under Incoming Calling Party Settings you have the ability to add prefix digits for National, International, Unknown and Subscriber. In most cases it would be a 9, 9011, 91, 9 but is highly dependent on your dialplan and current configuration. <br><br>Cheers <br>Tanner Ezell <br><br>On Fri, Jan 28, 2011 at 1:28 PM, Burnam, William <<a href="mailto:WBurnam@mapei.com" target="_blank">WBurnam@mapei.com</a>> wrote: <br>I have a request from my management to do the following: <o:p></o:p></p><p>From their Cisco IP phones, when they view a number from the RECEIVED or MISSED calls directory they want to be able to simply highlight one of those OUTSIDE numbers and press dial and it will actually dial the number. <o:p></o:p></p><p> <o:p></o:p></p><p>The current problem is that we require a “9” to get an outside line. They don’t want to press edit and add the 9 in front of these numbers, they believe they should simply be able to highlight those numbers, press dial and the system will know dial 9 for the outside line then dial the number that was highlighted. <o:p></o:p></p><p> <o:p></o:p></p><p>Is there a way to do this in CUCM 7? <o:p></o:p></p><p> <o:p></o:p></p><p>Thanks, <o:p></o:p></p><p>Bill <o:p></o:p></p><p> <o:p></o:p></p><p><span style='font-size:10.0pt'> </span> <o:p></o:p></p><p><span style='font-size:13.5pt'>Bill Burnam</span> <o:p></o:p></p><p>Systems Engineer, IT <o:p></o:p></p><p>MAPEI Corp. <o:p></o:p></p><p>1144 E. Newport Center Drive <o:p></o:p></p><p>Deerfield Beach, FL 33442 <o:p></o:p></p><p> <o:p></o:p></p><p><u><span style='font-size:7.5pt;color:#3F8080'>CONFIDENTIALITY NOTICE</span></u> <o:p></o:p></p><p><span style='font-size:7.5pt;color:#3F8080'>THIS COMMUNICATION, INCLUDING ANY ATTACHMENT, CONTAINS INFORMATION THAT IS CONFIDENTIAL AND THAT MAY ALSO BE LEGALLY PRIVILEGED, AND IS INTENDED ONLY FOR THE EXCLUSIVE USE OF THE INDIVIDUAL NAMED AS THE RECIPIENT. IF THE READER OF THIS MESSAGE IS NOT THE INTENDED RECIPIENT, YOU HAVE RECEIVED THIS TRANSMISSION IN ERROR AND ANY REVIEW, DISSEMINATION, DISTRIBUTION OR COPYING OF THIS COMMUNICATION OR ANY ATTACHMENT TO THIS TRANSMISSION IS STRICTLY PROHIBITED. IF YOU HAVE RECEIVED THIS TRANSMISSION IN ERROR, PLEASE IMMEDIATELY NOTIFY THE SENDER BY REPLY E-MAIL AND DELETE AND DESTROY ALL COPIES OF THE ORIGINAL MESSAGE. 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