<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div>This capability is available for use in conjunction with contact center express or enterprise. This is the recommended method of agent monitoring moving forward as opposed to port duplication...better known as SPAN. It appears that without CC software involvement, there isn't a feature available to do this without involving third party or in-house developed software.</div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b><span> Bill Riley <<a class="smarterwiki-linkify" href="mailto:bill@hitechconnection.net">bill@hitechconnection.net</a>></span><br><b><span
style="font-weight: bold;">To:</span></b><span> David Zhars <<a class="smarterwiki-linkify" href="mailto:dzhars@gmail.com">dzhars@gmail.com</a>>; <a class="smarterwiki-linkify" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><b><span style="font-weight: bold;">Sent:</span></b> Mon, January 31, 2011 6:29:39 AM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] Call Recording UCM 8<br></font><br><meta http-equiv="x-dns-prefetch-control" content="off"><style><!--
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--></style><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;">Nope. Nothing in UCM any version that will do this.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"><span> <a class="smarterwiki-linkify" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a class="smarterwiki-linkify"
href="mailto:mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> </span><b>On Behalf Of </b>David Zhars<br><b>Sent:</b> Monday, January 31, 2011 7:54 AM<br><b>To:</b><span> <a class="smarterwiki-linkify" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><b>Subject:</b> [cisco-voip] Call Recording UCM 8</span></p><p class="MsoNormal"> </p><p class="MsoNormal">I thought there was a way in UCM 8.x to record a call you are currently on. And I thought it was by pressing a softkey on the phone.<br>I am having trouble finding this feature, all documentation seems to reference the CME versions.<br><br>Thanks for any help!<br><br>Dave</p></div><meta http-equiv="x-dns-prefetch-control" content="on"></div></div><div style="position:fixed"></div>
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