<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Rebuild in this case I'm confident refers to the array, not the server OS.<div><br></div><div>These drives are not hot swappable, thus the power down. A hot insertion will only work in specific circumstances (likely when the drive is declared dead by the array IIRC). Anything else is not supported by the manufacturer, thus not by Cisco.</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Feb 3, 2011, at 2:48 PM, Erick B. wrote:</div><br class="Apple-interchange-newline"><div>Regarding the hard drive swap, on this model and version of CUCM...<br><br>TAC is telling us to power down the server and swap the HD and power<br>it back on, and it rebuild on it's own.<br><br>Just not finding any concrete cisco docs that say that, and finding<br>some other discussions that say a single drive failure may end up in a<br>rebuild.<br><br>the show hardware shows the questionable drive is always verifying...<br>and the SMART saids No on one of the drives so something up with drive<br>1.<br><br>----<br><br>admin:show hardware<br><br>HW Platform : 7828H3<br>Processors : 1<br>Type : Intel(R) Xeon(R) CPU 3050 @ 2.13GHz<br>CPU Speed : 2133<br>Memory : 6144 MBytes<br>Object ID : 1.3.6.1.4.1.9.1.901<br>OS Version : UCOS 4.0.0.0-9<br><br>RAID Version :<br>RAID Firmware Version: N/A<br>RAID BIOS Version: Not supported<br><br>BIOS Information :<br>Vendor: HP<br>Version: W04<br>Release Date: 06/10/2008<br><br>RAID Details :<br>Controllers found: 1<br><br>----------------------------------------------------------------------<br>Controller information<br>----------------------------------------------------------------------<br> Controller Status : OK<br> Channel description : SATA<br> Defunct disk drive count : 0<br> Logical drives/Failed/Degraded : 1/0/0<br><br>----------------------------------------------------------------------<br>Logical drive information<br>----------------------------------------------------------------------<br>Logical drive number 1<br> Logical drive name : Device 1<br> Status of logical drive : Optimal<br> RAID level : 1<br> Size : 238290 MB<br> Number of chunks : 2<br> Drive(s) (Channel,Device) : 0,1 0,2<br><br>----------------------------------------------------------------------<br>Physical device information<br>----------------------------------------------------------------------<br> Channel #0:<br> Transfer Speed : SATA 1.5 Gb/s<br> Device #1<br> Device is a Hard drive<br> State : Online<br> Transfer Speed : SATA 1.5 Gb/s<br> Vendor : GB0250C8<br> Model : 045<br> Firmware : HPG6<br> Serial number : 9SF0RKMW<br> Size : 238418 MB<br> Write Cache : Enabled (write-back)<br> FRU : none<br> S.M.A.R.T. : No<br> Device #2<br> Device is a Hard drive<br> State : Online<br> Transfer Speed : SATA 1.5 Gb/s<br> Vendor : GB0250C8<br> Model : 045<br> Firmware : HPG6<br> Serial number : 9SF0RLNW<br> Size : 238418 MB<br> Write Cache : Enabled (write-back)<br> FRU : none<br> S.M.A.R.T. : Yes<br><br>Command completed successfully.<br>Controllers found: 1<br><br>Logical drive Task:<br> Logical drive : 1<br> Current operation : Verify<br> Status : In Progress<br> Percentage complete : 42<br><br><br><br>On Wed, Feb 2, 2011 at 7:14 PM, Erick B. <<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>> wrote:<br><blockquote type="cite">Right, I am familiar with the IBM fw issue with these type of errors.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I just found out, that there was a RTMT alert raised for<br></blockquote><blockquote type="cite">hardwarefailure on one of the drives (S.M.A.R.T) so going replace that<br></blockquote><blockquote type="cite">HD when the server became froze sometimes (this error didn't happen<br></blockquote><blockquote type="cite">all the time).<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Thanks for the feedback, as always Wes.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">On Wed, Feb 2, 2011 at 6:11 PM, Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<br></blockquote><blockquote type="cite"><blockquote type="cite">This is similar but distinctly separate from CSCti52867. In that<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">investigation we learned that linux marks a file system read only if disk<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">i/o is unresponsive even for very short amounts of time. Under windows the<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">disk queues back up and eventually clear. Under linux the filesystem is<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">re-mounted as readonly.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">So far we know this indicates a delay in disk access. In CSCti52867 with<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">IBM servers that was due to a specific issue on a specific hard drive.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Regards,<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Wes<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">On 2/2/2011 6:45 PM, Erick B. wrote:<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Anyone run into this? TAC believes it is bad HD which were working<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">on, and I found previous discussion mentioning bug id CSCsm25875<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">maybe. But just checking here incase anyone else has ran into this.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">The server is a CUCMBE with drives with firmware version HPG6 so is<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">higher then the FW issue.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">CUCM version is 7.0.2.20000-5<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">What happens is server is running, then phones stop working, and the<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">web pages don't respond, and only a few commands work on SSH CLI such<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">as show hardware, show status.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">If we try a utils system restart from CLI, it fails, and saids<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">appliance failed to restart. So only way to get it back running is to<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">pull the power.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">There are no core files found.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">When you log in via SSH, see this....<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Last login:<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">(Read-only file system)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at java.io.RandomAccessFile.open(Native Method)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at java.lang.reflect.Method.invoke(Method.java:585)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at sdMain.main(sdMain.java:511)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">java.lang.NullPointerException<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at org.apache.log4j.Category.callAppenders(Category.java:187)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at org.apache.log4j.Category.forcedLog(Category.java:372)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at org.apache.log4j.Category.info(Category.java:674)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"> at sdMain.main(sdMain.java:525)<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">log4j:ERROR No output stream or file set for the appender named [CLI_LOG].<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Thanks<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">_______________________________________________<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">cisco-voip mailing list<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><br></blockquote><br>_______________________________________________<br>cisco-voip mailing list<br><a 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