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Attendant Console (AC formerly TCD - Telephony Call Dispatcher) used
hunt groups and depended on jtapi and CTI. Huntlists and linegroups
is a feature built into the ccm process natively. Linegroups
interact directly with ccm's internal routing logic. AC's hunt
groups were limited to strictly call flows available via CTI control
of route points and lines.<br>
<br>
Regards,<br>
Wes<br>
<br>
On 2/3/2011 3:28 PM, mark bunch wrote:
<blockquote
cite="mid:AANLkTikgKiM61V4mUfcEbHw2=dj_kNG8g9MEzuYQjcBg@mail.gmail.com"
type="cite">
<div>The CUCM service is 7.x, there does not seem to be a TCD
service?</div>
<div> </div>
<div><br>
<br>
</div>
<div class="gmail_quote">On Fri, Feb 4, 2011 at 1:30 AM, <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:manjunath.channi@wipro.com">manjunath.channi@wipro.com</a>></span>
wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204);
margin: 0px 0px 0px 0.8ex; padding-left: 1ex;"
class="gmail_quote">
<div vlink="purple" link="blue" lang="NL">
<div dir="ltr" align="left"><span><font color="#0000ff"
face="Arial" size="2">-Check if TCD (Telephony call
distribution)service is down.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff"
face="Arial" size="2">-Check if hunt option is
checked under phone config.</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff"
face="Arial" size="2"> pls check if all phones are in
same device pool(<span><font color="#0000ff"
face="Arial" size="2">Not sure if this applies for
your issue)</font></span></font></span></div>
<div> </div>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a
moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>cips<br>
<b>Sent:</b> Thursday, February 03, 2011 7:31 PM
<div class="im"><br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
</div>
<b>Subject:</b> Re: [cisco-voip] broadcast shared line
hunt group<br>
</font><br>
</div>
<div>
<div class="h5">
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125); font-size: 11pt;" lang="EN-US">Update,
followed by a reset should work in most cases ;-)</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125); font-size: 11pt;" lang="EN-US">Btw, when
using broadcast you shouln’t have to use share
lines anymore ;-)</span></p>
<p class="MsoNormal"><a moz-do-not-send="true"
name="12debf2d43376dd0__MailEndCompose"><span
style="color: rgb(31, 73, 125); font-size:
11pt;" lang="EN-US"> </span></a></p>
<div style="border-width: 1pt medium medium;
border-style: solid none none; border-color:
rgb(181, 196, 223) -moz-use-text-color
-moz-use-text-color; padding: 3pt 0cm 0cm;">
<p class="MsoNormal"><b><span style="font-size:
10pt;" lang="EN-US">From:</span></b><span
style="font-size: 10pt;" lang="EN-US"> <a
moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>mark bunch<br>
<b>Sent:</b> donderdag 3 februari 2011 10:52<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] broadcast shared
line hunt group</span></p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Hey all,</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">I have configure a hunt group
that includes 2 extensions that are shared lines,
2000 is configured on half the phones and 2001 is
configured on the other half, 2003 is the hunt
group pilot number, the hunt group is configured
to broadcast to 2000 and 2001.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">The problem is that the hunt
group does not broadcast to the these listed
extensions, it processes the extensions top-down?</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Have anyone run into this
problem before and if what was the workaround.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">CUCM is version 7.0</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
</div>
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