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Hi All,<BR>
I got the issue basically the Queue was not configured correctly. I checked with rest of the Queues and it worked so i reconfgured the faulty Q and now its working thanks all for your quick support.<BR>
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> Date: Fri, 4 Feb 2011 11:38:01 -0800<BR>> Subject: Re: [cisco-voip] Queue wait time is not working<BR>> From: tanner.ezell@gmail.com<BR>> To: shaary1@hotmail.com<BR>> CC: cisco-voip@puck.nether.net<BR>> <BR>> If the Get Reporting Statistics returns -1 it is typically a typo in<BR>> the CSQ name on the step. Bear in mind, it is case sensitive..<BR>> <BR>> On Fri, Feb 4, 2011 at 7:57 AM, shary shary <shaary1@hotmail.com> wrote:<BR>> > Hi Folks,<BR>> > I need to check the Customer Queue time how long he is in Q and if the Q<BR>> > time goes upto 60 secs the call should route to another Queue. so i am using<BR>> > get reporting statistics (Current Wait Duration) option of UCCX in the<BR>> > script but when i play the result it always plays "-1". No agent is logged<BR>> > in this CSQ and the QTime is not playing right. How can i achieve the<BR>> > correct QTime.<BR>> ><BR>> > Thanks.<BR>> ><BR>> ><BR>> > _______________________________________________<BR>> > cisco-voip mailing list<BR>> > cisco-voip@puck.nether.net<BR>> > https://puck.nether.net/mailman/listinfo/cisco-voip<BR>> ><BR>> ><BR> </body>
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