Hi All,<div>This happens often,i am investigating the root cause .I will update you ASAP</div><div><br></div><div>note:If any one know what makes this type of issue,Please advise to all.</div><div><br><div class="gmail_quote">
On Mon, Feb 7, 2011 at 9:55 PM, tmdvoip <span dir="ltr"><<a href="mailto:tmdvoip@gmail.com">tmdvoip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="blue">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Neil, I have seen this happen with CM 6.x
with a few isolated phones.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">A quit boot of the phones brings it right
back.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">I never restarted the service for this
issue.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Regards, Tom in NC</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight:bold">On Behalf Of </span></b>neil dsilva<br>
<b><span style="font-weight:bold">Sent:</span></b> Sunday, February 06, 2011
11:43 PM<br>
<b><span style="font-weight:bold">To:</span></b> Nicholas Samios<br>
<b><span style="font-weight:bold">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [cisco-voip] Urgent
help (Cisco phone directory is missing)</span></font></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I appreciate your fast reply :) </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> Currently its working fine,I have restart the service of personal
directory helps me..... from danger :)</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Thanks a lot Nic</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Regards,</span></font></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Neil</span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Mon, Feb 7, 2011 at 12:38 PM, Nicholas Samios <<a href="mailto:nsamios@staff.iinet.net.au" target="_blank">nsamios@staff.iinet.net.au</a>>
wrote:</span></font></p>
<div link="blue" vlink="purple">
<div>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Times New Roman"><span style="font-size:11.0pt;color:#1F497D">First step would be to check what URL is set in enterprise
parameters -> URL Directories. Is it set using IP or DNS? </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Times New Roman"><span style="font-size:11.0pt;color:#1F497D">If DNS, check DNS resolution, check 8080, etc.</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Times New Roman"><span style="font-size:11.0pt;color:#1F497D"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Times New Roman"><span style="font-size:11.0pt;color:#1F497D">The URLs for Personal & Corp are (taken from the
xmldirectory.jsp)</span></font></p>
<p class="MsoNormal"><i><font size="2" face="Times New Roman"><span style="font-size:10.0pt;font-style:italic"><a href="http://IPorDNS:8080/ccmpd/pdCheckLogin.do?name=undefined" target="_blank">http://IPorDNS:8080/ccmpd/pdCheckLogin.do?name=undefined</a>
</span></font></i></p>
<p class="MsoNormal"><i><font size="2" face="Times New Roman"><span style="font-size:10.0pt;font-style:italic"><a href="http://IPorDNS:8080/ccmcip/xmldirectoryinput.jsp" target="_blank">http://IPorDNS:8080/ccmcip/xmldirectoryinput.jsp</a>
</span></font></i></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Times New Roman"><span style="font-size:11.0pt;color:#1F497D"> </span></font></p>
<p class="MsoNormal"><b><font size="2" face="Times New Roman"><span style="font-size:10.0pt;font-weight:bold">From:</span></font></b><font size="2"><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>neil dsilva<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, February 07, 2011
12:03 PM<br>
<b><span style="font-weight:bold">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight:bold">Subject:</span></b> [cisco-voip] Urgent help
(Cisco phone directory is missing)</span></font></p>
<div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">HI All,</span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I need an urgent
help, All of our customer complaining that their cisco phone
directory is missing both personal and other . Can any one help me on
this case ?</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Details :</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">CCM :-
7.1.3.32900-4 version</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">what step i have to
perform ?</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Regards,</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Neil</span></font></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
</div></div></div>
</div>
</blockquote></div><br></div>