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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You may also wish to check and make sure the right script is being invoked, and also make sure that any referenced CSQs are in place.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Thursday, February 10, 2011 1:38 PM<br><b>To:</b> Cauthen, John A.<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CCX 5.0 Issue<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Could you run a data re-sync? Go to Subsystems > Telephony and you'll find it on the lower left sidebar.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Just do a check and see if there are any discrepancies.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>If you check in CUCM, I would imagine you would see the alerting name of the CTI port for DN 7806 is 7801. This probably happens when you create the CTI port group and you specify a number instead of a name for the alerting field.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Anthony<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Feb 10, 2011 at 1:24 PM, Cauthen, John A. <<a href="mailto:John.Cauthen@agg.com">John.Cauthen@agg.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We are having an issue with one of our Applications (auto attendant) in CCX 5.0 not being invoked when the DN associated to trigger configuration is dialed. When the DN is dialed it goes to one of the assigned CTI Ports from the related Call Control Group, rings twice then plays the ‘I’m sorry…system problems’ prompt. In the trigger configuration I changed the application association to another application that uses the same Call Control Group and the trigger worked fine when associated with the other application. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I also noticed that when I dial the DN my phone displays two CTI Ports from the Call Control Group:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>i.e. To 7801<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> (7806)<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rings twice then changes the CTI Port number in ():<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>i.e. To 7806<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Then plays the ‘I’m sorry…system problems’ prompt.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We did reboot the server yesterday morning and noticed the issue last night…we had not had any problems before that. I have tried refreshing everything (application, script, prompts, etc.), made sure the script was still loaded, and made sure the prompts are still in prompt management. Double checked the trigger configuration as well. I know I must be missing something because it’s still not working and of course this wasn’t the first time we have ever rebooted this server. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any suggestions will be appreciated.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>John<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:7.5pt'><hr size=2 width="100%" align=center></span></div><div><p class=MsoNormal><strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:navy'>Note:</span></strong><o:p></o:p></p></div><div><div><p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>This message and any attachments from the law firm Arnall Golden Gregory LLP may contain CONFIDENTIAL and legally protected information. 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