<html dir="ltr"><head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style>@font-face {
font-family: Cambria Math;
}
@font-face {
font-family: Calibri;
}
@font-face {
font-family: Tahoma;
}
@page WordSection1 {margin: 72.0pt 72.0pt 72.0pt 72.0pt; }
P.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt
}
LI.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt
}
DIV.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 12pt
}
A:link {
COLOR: blue; TEXT-DECORATION: underline
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline
}
P.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; FONT-SIZE: 8pt
}
LI.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; FONT-SIZE: 8pt
}
DIV.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; FONT-SIZE: 8pt
}
SPAN.EmailStyle17 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d
}
SPAN.EmailStyle18 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d
}
SPAN.BalloonTextChar {
FONT-FAMILY: "Tahoma","sans-serif"
}
.MsoChpDefault {
FONT-SIZE: 10pt
}
DIV.WordSection1 {
}
</style>
<meta name="GENERATOR" content="MSHTML 8.00.6001.18999">
<style id="owaTempEditStyle"></style><style title="owaParaStyle"><!--P {
MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px
}
--></style>
</head>
<body lang="EN-ZA" link="blue" vlink="purple" ocsi="x">
<div style="FONT-FAMILY: Tahoma; DIRECTION: ltr; COLOR: #000000; FONT-SIZE: 13px">
<div>Typically calls going into ARC Operator do not ring the phone, the ARC application rings, so you need the sound on the PC turned on/enabled. Once the call is ansered the phone is automatically connected using TAPI control of the phone.</div>
<div> </div>
<div>Stephen</div>
<div dir="ltr"><font color="#000000" size="2" face="Tahoma"></font> </div>
<div style="DIRECTION: ltr" id="divRpF280142">
<hr tabindex="-1">
<font color="#000000" size="2" face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [cisco-voip-bounces@puck.nether.net] On Behalf Of Simon Nhlapo (ZA) [Simon.Nhlapo@za.didata.com]<br>
<b>Sent:</b> 10 February 2011 13:41<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] ARC problem<br>
</font><br>
</div>
<div></div>
<div>
<div class="WordSection1">
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Hi There,</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Guys help me out with this one” when the call is redirected to switchboard (using ARC) it flashes lights but not ringing “</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Where to check ?</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<div>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt" lang="AF">Regards</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt" lang="AF"></span> </p>
<p class="MsoNormal"><b><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt" lang="AF">Simon Nhlapo</span></b></p>
</div>
</div>
<p>This email and all contents are subject to the following disclaimer:</p>
<p>"http://www.dimensiondata.com/emaildisclaimer"</p>
</div>
</div>
</body>
</html>