<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div>To confirm…</div><div><br></div><div>The latest version of the Cisco Unified Attendant Consoles brings this feature in…</div><div><br></div><div>If you alreay have Arc Premium or Arc Enterprise, then the feature has been available for a while</div><div><br></div><div>Thanks</div><div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold"><br></font></font></span></span></div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold">Bennie Grant<br></font></font></span></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font color="#01137E"><font size="1"><font face="Arial"><span style="font-size: 8pt; "><i>VP - Operations<br></i></span></font></font><font face="Arial Bold"><span style="font-size: 11pt; ">Arc Solutions (International) Inc</span></font><font size="1"><font face="Arial"><span style="font-size: 8pt; "><br>Part of the Mettoni group | </span></font></font></font></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font size="1"><font face="Arial"><span style="font-size: 8pt; "><font color="#0E31F6">www.mettoni.com</font></span></font></font></span></div></div></div></div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> "<a href="mailto:mklukas@gmail.com">mklukas@gmail.com</a>" <<a href="mailto:mklukas@gmail.com">mklukas@gmail.com</a>><br><span style="font-weight:bold">Date: </span> Thu, 10 Feb 2011 17:30:24 +0000<br><span style="font-weight:bold">To: </span> Stephen Welsh <<a href="mailto:stephen.welsh@unifiedfx.com">stephen.welsh@unifiedfx.com</a>><br><span style="font-weight:bold">Cc: </span> "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><span style="font-weight:bold">Subject: </span> Re: [cisco-voip] ARC problem<br></div><div><br></div>This was the case up until the latest update of ARC, there is now an option, on the server side configuration IIRC, that allows the phone to ring instead of the PC. If you aren't on the latest version you would need to upgrade in order to have that functionality.<br><br>Regards<br>Matt Klukas<br><br><br><div class="gmail_quote">On Thu, Feb 10, 2011 at 10:13 AM, Stephen Welsh <span dir="ltr"><<a href="mailto:stephen.welsh@unifiedfx.com">stephen.welsh@unifiedfx.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-ZA"><div style="font-family: Tahoma; direction: ltr; color: rgb(0, 0, 0); font-size: 13px;"><div>Typically calls going into ARC Operator do not ring the phone, the ARC application rings, so you need the sound on the PC turned on/enabled. Once the call is ansered the phone is automatically connected using TAPI control of the phone.</div><div> </div><div>Stephen</div><div dir="ltr"><font color="#000000" face="Tahoma" size="2"></font> </div><div style="direction: ltr;"><hr><font color="#000000" face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Simon Nhlapo (ZA) [<a href="mailto:Simon.Nhlapo@za.didata.com" target="_blank">Simon.Nhlapo@za.didata.com</a>]<br><b>Sent:</b> 10 February 2011 13:41<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] ARC problem<br></font><br></div><div><div></div><div class="h5"><div></div><div><div><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;">Hi There,</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;"></span> </p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;">Guys help me out with this one” when the call is redirected to switchboard (using ARC) it flashes lights but not ringing “</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;"></span> </p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;">Where to check ?</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt;"></span> </p><div><p class="MsoNormal"><span style="color: black; font-size: 10pt;" lang="AF">Regards</span></p><p class="MsoNormal"><span style="color: black; font-size: 10pt;" lang="AF"></span> </p><p class="MsoNormal"><b><span style="color: black; font-size: 10pt;" lang="AF">Simon Nhlapo</span></b></p></div></div><p>This email and all contents are subject to the following disclaimer:</p><p>"<a href="http://www.dimensiondata.com/emaildisclaimer" target="_blank">http://www.dimensiondata.com/emaildisclaimer</a>"</p></div></div></div></div></div><br>_______________________________________________<br>
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