Could you run a data re-sync? Go to Subsystems > Telephony and you'll find it on the lower left sidebar.<div><br></div><div>Just do a check and see if there are any discrepancies.</div><div><br></div><div>If you check in CUCM, I would imagine you would see the alerting name of the CTI port for DN 7806 is 7801. This probably happens when you create the CTI port group and you specify a number instead of a name for the alerting field.</div>
<div><br></div><div>Anthony</div><div><br><br><div class="gmail_quote">On Thu, Feb 10, 2011 at 1:24 PM, Cauthen, John A. <span dir="ltr"><<a href="mailto:John.Cauthen@agg.com">John.Cauthen@agg.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal">We are having an issue with one of our Applications (auto attendant) in CCX 5.0 not being invoked when the DN associated to trigger configuration is dialed. When the DN is dialed it goes to one of the assigned CTI Ports from the related
Call Control Group, rings twice then plays the ‘I’m sorry…system problems’ prompt. In the trigger configuration I changed the application association to another application that uses the same Call Control Group and the trigger worked fine when associated
with the other application. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I also noticed that when I dial the DN my phone displays two CTI Ports from the Call Control Group:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">i.e. To 7801</p>
<p class="MsoNormal"> (7806)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Rings twice then changes the CTI Port number in ():</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">i.e. To 7806</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Then plays the ‘I’m sorry…system problems’ prompt.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We did reboot the server yesterday morning and noticed the issue last night…we had not had any problems before that. I have tried refreshing everything (application, script, prompts, etc.), made sure the script was still loaded, and made
sure the prompts are still in prompt management. Double checked the trigger configuration as well. I know I must be missing something because it’s still not working and of course this wasn’t the first time we have ever rebooted this server.
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Any suggestions will be appreciated.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks,</p>
<p class="MsoNormal">John</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
</div>
<font size="1">
<hr>
</font>
<div><span><font color="#000080"><font face="Arial" size="1"><strong>Note:</strong></font></font></span></div>
<div>
<div>
<p style="margin:0in 0in 0pt"><font face="Arial"><font size="1"><span style="color:windowtext">This message and any attachments from the
law firm Arnall Golden Gregory LLP may contain CONFIDENTIAL and legally
protected information.<span> </span></span><span style="color:windowtext">If you are not </span><span style="color:windowtext">the addressee
and </span><span style="color:windowtext">an intended recipient, please do
not read, copy, use or disclose this communication to others; <span><font color="#0000ff"><font color="#000000">also,
</font></font></span><font color="#000000">please notify the sender by replying to this
message,<span> </span>and then delete it
from your system. Thank you.</font> </span></font></font><font face="Arial" color="#000000"><br></font></p></div></div><font size="1">
<hr>
</font>
</div>
<br>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div>