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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div>Stephen is exactly right here. It sounds like you have the calls going directly to the phone (hence the "flashing lights") - so sounds like you need to turn the ringers up</div><div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold"><br></font></font></span></span></div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold">Bennie Grant<br></font></font></span></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font color="#01137E"><font size="1"><font face="Arial"><span style="font-size: 8pt; "><i>VP - Operations<br></i></span></font></font><font face="Arial Bold"><span style="font-size: 11pt; ">Arc Solutions (International) Inc</span></font><font size="1"><font face="Arial"><span style="font-size: 8pt; "><br>Part of the Mettoni group | </span></font></font></font></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font size="1"><font face="Arial"><span style="font-size: 8pt; "><font color="#0E31F6">www.mettoni.com</font></span></font></font></span></div></div></div></div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Stephen Welsh <<a href="mailto:stephen.welsh@unifiedfx.com">stephen.welsh@unifiedfx.com</a>><br><span style="font-weight:bold">Date: </span> Thu, 10 Feb 2011 16:13:18 +0000<br><span style="font-weight:bold">To: </span> "Simon Nhlapo (ZA)" <<a href="mailto:Simon.Nhlapo@za.didata.com">Simon.Nhlapo@za.didata.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><span style="font-weight:bold">Subject: </span> Re: [cisco-voip] ARC problem<br></div><div><br></div><div dir="ltr"><style>@font-face {
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--></style><div lang="EN-ZA" link="blue" vlink="purple" ocsi="x"><div style="FONT-FAMILY: Tahoma; DIRECTION: ltr; COLOR: #000000; FONT-SIZE: 13px"><div>Typically calls going into ARC Operator do not ring the phone, the ARC application rings, so you need the sound on the PC turned on/enabled. Once the call is ansered the phone is automatically connected using TAPI control of the phone.</div><div> </div><div>Stephen</div><div dir="ltr"><font color="#000000" size="2" face="Tahoma"></font> </div><div style="DIRECTION: ltr" id="divRpF280142"><hr tabindex="-1"><font color="#000000" size="2" face="Tahoma"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Simon Nhlapo (ZA) [<a href="mailto:Simon.Nhlapo@za.didata.com">Simon.Nhlapo@za.didata.com</a>]<br><b>Sent:</b> 10 February 2011 13:41<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] ARC problem<br></font><br></div><div></div><div><div class="WordSection1"><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; ">Hi There,</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; "></span> </p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; ">Guys help me out with this one” when the call is redirected to switchboard (using ARC) it flashes lights but not ringing “</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; "></span> </p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; ">Where to check ?</span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125); font-size: 11pt; font-family: Calibri, sans-serif; "></span> </p><div><p class="MsoNormal"><span style="color: black; font-size: 10pt; font-family: Arial, sans-serif; " lang="AF">Regards</span></p><p class="MsoNormal"><span style="color: black; font-size: 10pt; font-family: Arial, sans-serif; " lang="AF"></span> </p><p class="MsoNormal"><b><span style="color: black; font-size: 10pt; font-family: Arial, sans-serif; " lang="AF">Simon Nhlapo</span></b></p></div></div><p>This email and all contents are subject to the following disclaimer:</p><p>"<a href="http://www.dimensiondata.com/emaildisclaimer">http://www.dimensiondata.com/emaildisclaimer</a>"</p></div></div></div></div></span><PRE>*************************************************************************
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