<div>Is it possible to send calls from a queue to a broadcast group? The requirement is to play a prompt give options and one of these options it to ring a group of phones then redirect to voice-mail.</div><div><br></div><div>
I believe the basic config would look like the following:</div><div><br></div><div>dial-peer voice 1000 pots<br> service aa<br> incoming called-number 1000<br> port X/X:23<br> <br> <br>voice hunt-group 1 parallel<br> pilot 1001<br>
list 101,200,201,202,203,204,205,401,403,404<br> final 8000<br> timeout 10<br> <br>voice hunt-group 2 parallel<br> pilot 1002<br> list 306,307<br> final 8000<br> timeout 10<br> <br>voice hunt-group 3 parallel<br> pilot 1003<br>
list 400<br> final 8000<br> timeout 10<br> <br>voice hunt-group 4 parallel<br> pilot 1004<br> list 300<br> final 8000<br> timeout 10<br> <br> <br>application<br> service queue flash:app_b_acd_x.x.x.x.tcl <br> param queue-len 10 <br>
param aa-hunt1 1001 <br> param aa-hunt2 1002<br> param aa-hunt3 1003<br> param aa-hunt4 1004<br> param number-of-hunt-grps 4 <br> param queue-manager-debugs 1 <br>
service aa flash:app_b_acd_aa_x.x.x.x.tcl <br> paramspace english location flash: <br> paramspace english index 1 <br> paramspace english language en <br> param aa-pilot 1000 <br>
param call-retry-timer 15 <br> param second-greeting-time 60 <br> param max-time-call-retry 600 <br> param max-time-vm-retry 2 <br> param service-name queue <br>
param dial-by-extension-option 5 <br> param voice-mail 8000 <br> param number-of-hunt-grps 4 <br> param handoff-string aa <br></div><div><br clear="all"></div>
Best Regards,<br><br>Mike Lydick<br><br><br>