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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><pre><span style='color:#1F497D'>If you are free for a project starting ASAP to do the following please let me know ASAP!<o:p></o:p></span></pre><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The selected individual must demonstrate excellent customer service & team building skills and will be required to routinely interact directly with customers and to participate in & foster a “team environment.”<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Principal Responsibilities: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>This position is part of an 8 person team responsible for Maintenance, Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for a large, enterprise LAN / MAN and VoIP environments in the Burbank/Glendale area. In addition to daily SLA compliance and routine break-fix duties, this position may develop and manage large VoIP migration projects to enhance & expand the network, including cost analysis, detailed design, project planning, capacity planning, implementation, detailed documentation and cross-training of peers. This position will frequently be called upon to diagnose difficult network performance problems and interact with application support teams to diagnose network / application performance issues. This position operates in a 7x24x365 SLA driven environment, requiring flexible work hours.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Specific Requirements:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Knowledge, skill, & hands-on experience with Cisco Unified Call Manager version 7.X or greater.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Knowledge, skill, & hands-on experience with Cisco Unity 7.X.or greater.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Knowledge, skill, & hands-on experience with Cisco Unified Contact Center Express version 7.X or greater.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Knowledge, skill, & hands-on experience with Cisco Unified Presence 7.X or greater.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Knowledge, skill, & hands-on experience with Cisco IOS VoIP Gateways: VG224, VG204 and VG202, 3800 ISR.</span><span style='font-size:5.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Working knowledge, skills & experience with Cisco VoIP signaling protocols: MGCP, SCCP, H323 and SIP.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'>Working knowledge of Nortel TDM environments.<span style='font-size:5.5pt;font-family:"Arial","sans-serif"'><br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Substantial knowledge and experience with installation, support & maintenance of Voice networking</span><span style='font-size:5.5pt;font-family:"Arial","sans-serif"'><br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Experience using packet / protocol analyzers to find and remedy application and network performance issues.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Education and Typical Years of Experience:<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Bachelor degree in a related field, or equivalent work experience. Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems. A strong knowledge of computing processes and technology including, servers, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended.</span><o:p></o:p></p><pre><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></pre></div></div></body></html>