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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Oh I’ve engaged my account team, and vendor long ago. I’m on the 4<sup>th</sup> Cisco rep from either TAC or UCS licensing (a different division) and am still nowhere near getting this getting resolved. It is beyond ridiculous already.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>---<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Frank</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <br><br></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll [mailto:svoll.voip@gmail.com] <br><b>Sent:</b> Friday, February 18, 2011 2:53 PM<br><b>To:</b> Lelio Fulgenzi<br><b>Cc:</b> Frank Wakelin; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCS Licensing<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Escalate with your Account team. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>they should be able to get someone from licensing to take care of it today...... well it is friday.... maybe monday ;-)<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p><div><p class=MsoNormal>On Fri, Feb 18, 2011 at 1:49 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>wait till you have to start paying for UC$$.... ;)<br><br><br><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"Frank Wakelin" <<a href="mailto:Frank_Wakelin@yvr.ca" target="_blank">Frank_Wakelin@yvr.ca</a>><br><b>To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Sent: </b>Friday, February 18, 2011 12:43:58 PM<br><b>Subject: </b>[cisco-voip] UCS Licensing<o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br><br><rant><br>For a company that does so many things so very well, Cisco has<br>completely failed with UCS licensing. It's been over a month now of<br>dealing with various levels of support within various disparate<br>divisions of Cisco, and we are no closer to where we began. Eventually<br>we get to the point that we receive yet another shipments of boxes and<br>boxes within other boxes and boxes that contain the promised magical<br>pieces of paper known more affectionately as 'PAKs'. A piece of paper<br>that quite easily could have sent electronically saving dozens of trees<br>used to make the cardboard that cradled the paper on its journey across<br>North America. A piece of paper that promises to make all things right<br>in the world, generating a license files that will not only enable us to<br>finally resume our migration efforts which have been put on hold by the<br>very vendor we selected for our VoIP solution, but will end an era of<br>grief and frustration which we seemingly brought upon ourselves in<br>paying thousands of dollars to that vendor. A piece of paper that when<br>activated produces an even more magical license file. That license<br>file, when uploaded to our license-starved servers, does nothing more<br>than crush the hopes and dreams of an entire migration team. <br></rant><br><br>That aside, happy Friday everyone.<br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>