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CanvasTabStop="true" name="Compose message area">
<DIV><FONT color=#000080 face=Tahoma>Hi Dennis,</FONT></DIV>
<DIV><FONT color=#000080 face=Tahoma>I will appreciate if you can provide me the
version.</FONT></DIV>
<DIV><FONT color=#000080 face=Tahoma></FONT> </DIV>
<DIV><FONT color=#000080 face=Tahoma>Thanks</FONT></DIV>
<DIV style="FONT: 10pt Tahoma">
<DIV><BR></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=Dennis.Heim@cdw.com
href="mailto:Dennis.Heim@cdw.com">Dennis Heim</A> </DIV>
<DIV><B>Sent:</B> Monday, February 21, 2011 9:15 AM</DIV>
<DIV><B>To:</B> <A title=ahjawad@hotmail.com
href="mailto:ahjawad@hotmail.com">Jawad A Hai</A> ; <A title=kaz.cheng@gmail.com
href="mailto:kaz.cheng@gmail.com">Karen Cheng</A> ; <A
title=mauro.celli@2000net.it href="mailto:mauro.celli@2000net.it">Mauro
Celli</A> </DIV>
<DIV><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV><B>Subject:</B> RE: [cisco-voip] R: R: Phones randomply
reset</DIV></DIV></DIV>
<DIV><BR></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">The
solution a month ago was to upgrade to the latest version available on CCO. I
can get you the exact rev tomorrow if you need it.<o:p></o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt">Dennis
Heim<BR>Network Voice Engineer<BR>CDW Advanced Technology
Services<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN
46032<BR><BR>317.569.4255 Single Number Reach</SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"><BR>317.569.4201
Fax</SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">
<BR><A href="mailto:dennis.heim@cdw.com"><SPAN
style="FONT-SIZE: 10pt">dennis.heim@cdw.com</SPAN></A></SPAN><U><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: blue; FONT-SIZE: 11pt"><BR></SPAN></U><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><A
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</A><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<P class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> Jawad A Hai
[mailto:ahjawad@hotmail.com] <BR><B>Sent:</B> Sunday, February 20, 2011 10:27
PM<BR><B>To:</B> Dennis Heim; Karen Cheng; Mauro Celli<BR><B>Cc:</B> <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B>
Re: [cisco-voip] R: R: Phones randomply reset<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: navy">Hello,</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: navy">I too face the same
problem with 2960 series switches.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: navy">What is the solution for
the problem.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: navy">Aali</SPAN><o:p></o:p></P></DIV>
<DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"><o:p> </o:p></SPAN></P></DIV>
<DIV>
<DIV>
<P style="BACKGROUND: whitesmoke" class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> <A
title=Dennis.Heim@cdw.com href="mailto:Dennis.Heim@cdw.com">Dennis Heim</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P style="BACKGROUND: whitesmoke" class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">Sent:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> Monday, February
21, 2011 4:53 AM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P style="BACKGROUND: whitesmoke" class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">To:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> <A
title=kaz.cheng@gmail.com href="mailto:kaz.cheng@gmail.com">Karen Cheng</A> ; <A
title=mauro.celli@2000net.it href="mailto:mauro.celli@2000net.it">Mauro
Celli</A> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P style="BACKGROUND: whitesmoke" class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">Cc:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P style="BACKGROUND: whitesmoke" class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">Subject:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> Re: [cisco-voip] R:
R: Phones randomply reset<o:p></o:p></SPAN></P></DIV></DIV></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">There
is a bug with the 2960’s where they continually send Spanning-Tree topology
change notifications. This causes the phones to drop connectivity to CUCM.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt">Dennis
Heim<BR>Network Voice Engineer<BR>CDW Advanced Technology
Services<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN
46032<BR><BR>317.569.4255 Single Number Reach<BR>317.569.4201
Fax</SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">
<BR><A href="mailto:dennis.heim@cdw.com"><SPAN
style="FONT-SIZE: 10pt">dennis.heim@cdw.com</SPAN></A></SPAN><U><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: blue; FONT-SIZE: 11pt"><BR></SPAN></U><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><A
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</A><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Karen
Cheng<BR><B>Sent:</B> Sunday, February 20, 2011 5:40 AM<BR><B>To:</B> Mauro
Celli<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] R: R: Phones randomply reset<o:p></o:p></SPAN></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal>Heya,<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=MsoNormal>Judging from your logs it seems more to do with path
changes/vlan changes. What type of switches and phone firmware are you
running?<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=MsoNormal>Are they attached to a stack of switches? If so are there
multiple paths in/out or spanning-tree loop that could be directly associated to
your voice vlan?<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=MsoNormal>Regards<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=MsoNormal>Karen<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal>On Fri, Feb 18, 2011 at 10:34 PM, Mauro Celli <<A
href="mailto:mauro.celli@2000net.it">mauro.celli@2000net.it</A>>
wrote:<o:p></o:p></P>
<P class=MsoNormal>The phones reset only when i press some key.<BR>If i leave in
stand-by, no reset occured.<BR><BR>Another log. in this PAE: SIGIPCFG
received... is missing<BR><BR>NOT 11:45:09.533159 CDP-D: catchipcfg:getdhcpinfo
IP:1001497 domain:<A href="http://fiphre1.2000net.it"
target=_blank>fiphre1.2000net.it</A> chngVal:1<BR>NOT 11:45:09.576221 CDP-D:
catchipcfg:getdhcpinfo IP:1001497 domain:<A href="http://fiphre1.2000net.it"
target=_blank>fiphre1.2000net.it</A> chngVal:1<BR>NOT 11:45:09.581101
tftpClient: request server 0 ---> 1.1.254.3<BR>ERR 11:45:09.583327 RTSOLD:
opvvlan:4095->4095 advvlan:4096->4096<BR>ERR 11:45:09.587012 RTSOLD: LINK
-> LINK<BR>ERR 11:45:09.587784 RTSOLD:address mode
changed..<BR><BR><BR><BR><BR><BR>Da: Daniel [mailto:<A
href="mailto:dan.voip@danofive.id.au">dan.voip@danofive.id.au</A>]<BR>Inviato:
venerdě 18 febbraio 2011 02:52<BR>A: Mauro Celli<BR>Cc: Stephen Welsh; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Oggetto:
Re: [cisco-voip] R: Phones randomply reset<o:p></o:p></P>
<DIV>
<DIV>
<P class=MsoNormal><BR>I agree with Stephen,<BR><BR>We see alot of restarts from
DHCP issues, we run DHCP from the router and IP conflict logging is a pain as
you start to run out of IPs real quick so we turn logging off.<BR><BR>The other
issue could be the "Maximum Number of Registered Devices" call manager service
parameter. When we got to over 5000 phones weird things started with phone
reboots and registration. Changed the value to fit our cluster and all is
ok.<BR><BR><BR>On Fri, Feb 18, 2011 at 8:32 AM, Mauro Celli <<A
href="mailto:mauro.celli@2000net.it">mauro.celli@2000net.it</A>>
wrote:<BR>This is observed in multiple installation,<BR>7945 7970 7975 are those
who restarted more...<BR>Poe is ok...<BR><BR>-----Messaggio
originale-----<BR>Da: Stephen Welsh [mailto:<A
href="mailto:stephen.welsh@unifiedfx.com">stephen.welsh@unifiedfx.com</A>]<BR>Inviato:
giovedě 17 febbraio 2011 22:51<BR>A: Mauro Celli<BR>Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Oggetto:
Re: [cisco-voip] Phones randomply reset<BR><BR>Nothing I can tell from the logs,
but I've seen this when there is more phones in a subnet/VLAN than there is IP
Addresses, as some phones fight for an IP address
lease.<BR><BR>Stephen<BR><BR>On 17 Feb 2011, at 21:03, Mauro Celli
wrote:<BR><BR>><BR>> We have an issue in some IP phones,it keep resetting
randomly.<BR>> Below is an extract from one of the console logs from the
phone.<BR>><BR>> Can anyone interpret what exactly is causing the
restart?<BR>><BR>> Note,i have disabled cdp and lldp in cucm phone
properties with no success...<BR>> Thanks<BR>><BR>> NOT
16:08:49.258777 PAE: SIGIPCFG received...<BR>> NOT 16:08:49.262716 CDP-D:
catchipcfg:getdhcpinfo IP:10014aa domain:xxx.xxx.xx chngVal:1<BR>> NOT
16:08:49.307331 CDP-D: catchipcfg:getdhcpinfo IP:10014aa domain:xxx.xxx.xx
chngVal:1<BR>> NOT 16:08:49.322263 tftpClient: request server 0 --->
10.1.254.3<BR>> ERR 16:08:49.324461 RTSOLD: opvvlan:4095->4095
advvlan:4096->4096<BR>> ERR 16:08:49.327917 RTSOLD: LINK ->
LINK<BR>> ERR 16:08:49.328677 RTSOLD:address mode changed..<BR>> NOT
16:08:49.345190 tftpClient: request server 1 ---><BR>> ERR 16:08:49.355400
RTSOLD: opvvlan:4095->4095 advvlan:4096->4096<BR>> ERR 16:08:49.361458
RTSOLD: LINK -> LINK<BR>> NOT 16:08:49.365233 tftpClient: request server 0
---> 10.1.254.3<BR>> NOT 16:08:49.372982 ESP: server 0 = 1.1.254.3<BR>>
NOT 16:08:49.382033 tftpClient: request server 1 ---><BR>> NOT
16:08:49.384385 ESP: server 1 =<BR>> NOT 16:08:49.395732 tftpClient: request
server6 0 ---> ::<BR>> NOT 16:08:49.396802 ESP: server 2 = ::<BR>> NOT
16:08:49.417733 tftpClient: request server6 1 ---> ::<BR>> NOT
16:08:49.420555 ESP: server 3 = ::<BR>> NOT 16:08:49.423144 ESP: send ADMIN,
logging = 1, shell = 0, ipconfig = 1<BR>> NOT 16:08:49.443032 tftpClient:
request server6 0 ---> ::<BR>> NOT 16:08:49.449721 tftpClient: request
server6 1 ---> ::<BR>> NOT 16:08:49.465934 JVM: Startup Module
Loader|cip.cfg.ConfigManager:? - ConfigManager PropertyChanged:
device.settings.network.ipstacksstate<BR>> NOT 16:08:49.467530 JVM: Startup
Module Loader|cip.cfg.ConfigManager:? - ConfigManager IP_STACKS_STATE
changed<BR>> NOT 16:08:49.469131 JVM: Startup Module
Loader|cip.cfg.ConfigManager:? - IPv4 state=DHCP BOUND<BR>> NOT
16:08:49.470741 JVM: Startup Module Loader|cip.cfg.ConfigManager:? - IPv6
state=STACK TURNED OFF<BR>> WRN 16:08:49.478478 SECD: WARN:getCTLInfo: **
phone has no CTL<BR>> WRN 16:08:49.483464 SECD: WARN:getCTLInfo: ** phone has
no CTL<BR>> NOT 16:08:49.493588 tftpClient: request server 0 --->
10.1.254.3<BR>><BR>><BR>> Cordiali saluti<BR>> Mauro Celli (work in
progress...)<BR>><BR>><BR>><BR>><BR>><BR>>
_______________________________________________<BR>> cisco-voip mailing
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href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
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target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><o:p></o:p></P></DIV></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<DIV style="TEXT-ALIGN: center" class=MsoNormal align=center>
<HR align=center SIZE=2 width="100%">
</DIV>
<P class=MsoNormal>_______________________________________________<BR>cisco-voip
mailing list<BR><A
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