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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>UCCX has recording like Windows 7 has WordPad. WordPad is great for small stuff……<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Anything seriousI would recommend looking at Zoom CallRec if you need to archive/find calls, or another product.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.zoomint.com/en/products/callrec/features-and-benefits">http://www.zoomint.com/en/products/callrec/features-and-benefits</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>mklukas@gmail.com<br><b>Sent:</b> Wednesday, February 23, 2011 1:09 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Recording in UCCX 7.x/8.0<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello,<br><br>I understand IPCC Express / UCCX has recording capabilities in both versions 7.x and 8.0, I'm curious if any recording can be done with just a CUCM cluster and single UCCX server (of either version) or if another recording application/server is required? I have a customer that is interested in adding both agent-initiated on-demand recording as well as supervisor and / or random % based recording. I see the option to order a Compliance Recording Server for 8.x but if any capabilities exist without adding another application and server i would prefer to stick with that.<br><br>Regards,<br>Matt Klukas<o:p></o:p></p></div></body></html>
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