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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I recall it records all or nothing (works or it doesn’t) You don’t actually hit a record button in CAD.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> mklukas@gmail.com [mailto:mklukas@gmail.com] <br><b>Sent:</b> Wednesday, February 23, 2011 2:08 PM<br><b>To:</b> Jason Aarons (US)<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Recording in UCCX 7.x/8.0<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Thanks for the reply Jason, so it would probably be alright for the occasional on-demand recording, but if they wish to record all agent calls or a % of the calls we should look at another product. <br><br>I'm about to start looking through config guides, but can on-demand recording be initiated from both a supervisor desktop, as well as the agent desktop?<br><br>I will take a look at Zoom, we have used MiaRec in the past with good results but I'm always open to better solutions. <br><br>Thanks<br>-Matt<o:p></o:p></p><div><p class=MsoNormal>On Wed, Feb 23, 2011 at 12:31 PM, Jason Aarons (US) <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>UCCX has recording like Windows 7 has WordPad. WordPad is great for small stuff……</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>Anything seriousI would recommend looking at Zoom CallRec if you need to archive/find calls, or another product.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'><a href="http://www.zoomint.com/en/products/callrec/features-and-benefits" target="_blank">http://www.zoomint.com/en/products/callrec/features-and-benefits</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b><a href="mailto:mklukas@gmail.com" target="_blank">mklukas@gmail.com</a><br><b>Sent:</b> Wednesday, February 23, 2011 1:09 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Recording in UCCX 7.x/8.0</span><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello,<br><br>I understand IPCC Express / UCCX has recording capabilities in both versions 7.x and 8.0, I'm curious if any recording can be done with just a CUCM cluster and single UCCX server (of either version) or if another recording application/server is required? I have a customer that is interested in adding both agent-initiated on-demand recording as well as supervisor and / or random % based recording. I see the option to order a Compliance Recording Server for 8.x but if any capabilities exist without adding another application and server i would prefer to stick with that.<br><br>Regards,<br>Matt Klukas<o:p></o:p></p></div></div></div></div><div><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p class=MsoNormal><a href="http://dimensiondata.stream57.com/04141pm/" target="_blank"><span style='text-decoration:none'><img border=0 id="_x0000_i1026" src="https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4" alt=DDIPT></span></a><o:p></o:p></p><p><b>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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