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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When will 8.6 be released? <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Wednesday, February 23, 2011 5:52 PM<br>
<b>To:</b> Justin Steinberg<br>
<b>Cc:</b> cisco-voip@puck.nether.net; David Lee<br>
<b>Subject:</b> Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Thanks for the feedback Justin<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Our next release – version 8.6, will specifically address this.
There's a terminology change between legacy CAC and CUxAC – just to make you
and everyone aware…<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Today, CUxAC does have "Speed dials" and it also has a
"directory". The old CAC basically allowed the user to take some of
the directory and put them into their own groups, which CAC called "speed
dials"<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>CUxAC 8.6 will have a directory group feature - its actually the
marquee feature for this release. This will allow the operator to do exactly
that – create multiple tabs, drag & drop contacts into each tab, or set up
filters for certain tabs (like Dept = "sales", or location -
"RTP" etc)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>So…on that feature – I would say watch out for the next release.
The reason this feature has moved up the requirements list and made it to 8.6
is precisely based on customer/field feedback, so I would hope you can see that
this is an example of where this is being listened to<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Do you, or anyone else on the mailer, have any other thoughts?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Cheers<o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='font-size:11.0pt;
font-family:"Arial Bold","serif";color:#01137E'>Bennie Grant</span></span><span
style='font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E'><br>
</span><span class=apple-style-span><i><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#01137E'>VP - Operations</span></i></span><i><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E'><br>
</span></i><span class=apple-style-span><span style='font-size:11.0pt;
font-family:"Arial Bold","serif";color:#01137E'>Arc Solutions (International)
Inc</span></span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#01137E'><br>
<span class=apple-style-span>Part of the Mettoni group | </span></span><span
class=apple-style-span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#0E31F6'>www.mettoni.com</span></span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>><br>
<b>Date: </b>Wed, 23 Feb 2011 22:47:56 +0000<br>
<b>To: </b>Bennie Grant <<a href="mailto:bennie.grant@mettoni.com">bennie.grant@mettoni.com</a>><br>
<b>Cc: </b>"Rhodes, Geoff" <<a href="mailto:GRhodes@rbh.com">GRhodes@rbh.com</a>>,
"Buchanan, James" <<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>>,
David Lee <<a href="mailto:d16lee@gmail.com">d16lee@gmail.com</a>>,
"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'>One of the biggest complaints I
have is the lack in flexibility with configuring speed dials. On CAC, the
receptionist could configure multiple speed dial "tabs" and add
entries to each tab. Depending on the customer, the tab would be for a
dept, a retail location, etc.<br>
<br>
with CUxAC, I have not found a way to do this. you can only have one set
of speed dials and can not separate them by using multiple tabs.
Because of this, there tends to be alot of empty "white space" at the
bottom of CUxAC. This one feature is actually a major issue for many of
the customers I have that use CAC and are considering switching to CUxAC.
<br>
<br>
I'm not sure whether CUxAC 8.5 added this feature yet as I have not yet used
8.5.<br>
<br>
<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>On Wed, Feb 23, 2011 at 5:25 PM, Bennie Grant <<a
href="mailto:Bennie.Grant@mettoni.com">Bennie.Grant@mettoni.com</a>> wrote:<o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Geoff – I'm with Arc and on this mailer as you likely know. I'd be
interested to understand what functionality your users feel is missing, along
with which product you're running? (CUBAC, CUEAC etc)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>For various reasons – previously discussed on here so I wont go
into it again – the CUxAC product set was lacking in certain features, however
we believe the majority of that was addressed with the 8.0.3 release – and
that’s certainly the feedback we've had generally from the wider user base, not
just here in the US. However, there was also some substantial new functionality
over the CAC, which for the majority was seen as being an improvement rather
than a step backwards<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Would welcome your feedback (and anyone else on here). Don’t want
to hijack this thread and turn it into something it isn't, however feedback
from the customers is something we're always keen to hear<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Thanks<o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial Bold","serif";
color:#01137E'>Bennie Grant<br>
</span><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#01137E'>VP - Operations<br>
</span></i><span style='font-size:11.0pt;font-family:"Arial Bold","serif";
color:#01137E'>Arc Solutions (International) Inc</span><span style='font-size:
8.0pt;font-family:"Arial","sans-serif";color:#01137E'><br>
Part of the Mettoni group | </span><span style='font-size:8.0pt;
font-family:"Arial","sans-serif";color:#0E31F6'><a href="http://www.mettoni.com"
target="_blank">www.mettoni.com</a></span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>"Rhodes, Geoff" <<a href="mailto:GRhodes@rbh.com"
target="_blank">GRhodes@rbh.com</a>><br>
<b>Date: </b>Wed, 23 Feb 2011 22:19:46 +0000<br>
<b>To: </b>"Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>,
David Lee <<a href="mailto:d16lee@gmail.com" target="_blank">d16lee@gmail.com</a>>,
"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><br>
<b>Subject: </b>Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>And
the ARC SC replacement simply stinks! Our receptionists say we have taken
3 steps backwards in functionality. Painful doesn’t begin to describe
it..</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Geoffrey
S. Rhodes</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Director
of Information Technology</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Robinson,
Bradshaw & Hinson, P.A.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>101 N.
Tryon St., Suite 1900</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Charlotte,
NC 28246-1900</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>704.377.2536</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>704.339.3488
(fax)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:grhodes@rbh.com" target="_blank">grhodes@rbh.com</a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img
border=0 width=131 height=54 id="_x0000_i1025"
src="cid:image001.jpg@01CBD383.FD9FB5B0"></span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Buchanan, James<br>
<b>Sent:</b> Sunday, February 20, 2011 2:32 PM<br>
<b>To:</b> David Lee; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The
old version is totally gone with 8. The service doesn’t exist—it has been
totally removed. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You
will definitely want to get the 60 day trial of the new ARC AC. This is not a
one-to-one replacement of the old Attendant Console, so you’ll want to see for
yourself what you’re getting into. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James
Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South
Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'> Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@presidio.com</a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b>
</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com/" target="_blank">www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE
#25863, Voice</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>David Lee<br>
<b>Sent:</b> Sunday, February 20, 2011 1:24 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='color:black'>The old AC is supported until v7.x IF you are doing an
upgrade from previous versions. It is not supported if it's a fresh
install, but if you have the installation file, it will probably work.
Once you hit v8, the support is completely withheld. You will have to buy
one of the re-branded ARC attendant consoles. Please see this link for
more details. <br>
<br>
<a
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html"
target="_blank">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html</a><br>
<br>
Just an FYI - the ARC ACs come with a 60 day trial, so the customer have some
time to buy the license if they "forgot" to buy it.
(Personally, I wouldn't try to get the old AC to work with v8 simply because
Cisco specifically say it's not supported, and I don't want to install anything
that is not officially supported.)<o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>On Sun, Feb 20, 2011 at 12:00 PM, <<a
href="mailto:cisco-voip-request@puck.nether.net" target="_blank">cisco-voip-request@puck.nether.net</a>>
wrote:<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>Send cisco-voip mailing list submissions to<br>
<a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<br>
To subscribe or unsubscribe via the World Wide Web, visit<br>
<a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
or, via email, send a message with subject or body 'help' to<br>
<a href="mailto:cisco-voip-request@puck.nether.net"
target="_blank">cisco-voip-request@puck.nether.net</a><br>
<br>
You can reach the person managing the list at<br>
<a href="mailto:cisco-voip-owner@puck.nether.net"
target="_blank">cisco-voip-owner@puck.nether.net</a><br>
<br>
When replying, please edit your Subject line so it is more specific<br>
than "Re: Contents of cisco-voip digest..."<br>
<br>
<br>
Today's Topics:<br>
<br>
1. Re: CUCM Upgrade (Buchanan, James)<br>
2. Re: CUCM Upgrade (Lelio Fulgenzi)<br>
3. Re: CUCM Upgrade (Buchanan, James)<br>
4. Re: CUCM Upgrade (Lelio Fulgenzi)<br>
5. Re: CUCM Upgrade (Buchanan, James)<br>
6. Re: CCM7 day to day admin tips ? (Tony Edwards)<br>
7. Re: R: R: Phones randomply reset (Karen Cheng)<br>
8. CallManager 7x to 8.5(1) and Attendant Console<br>
(Jason Aarons (US))<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Sat, 19 Feb 2011 13:07:15 -0500<br>
From: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com"
target="_blank">jbuchanan@presidio.com</a>><br>
To: "H, Tim" <<a href="mailto:TimH@trstone.com" target="_blank">TimH@trstone.com</a>>,
"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"<br>
<<a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
Message-ID:<br>
<<a
href="mailto:853687641CF93E40B362F112A3D8F3CE1724B85B@SOEXCH01.Presidio.Corp"
target="_blank">853687641CF93E40B362F112A3D8F3CE1724B85B@SOEXCH01.Presidio.Corp</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
I had a customer do this last Sunday. The only change was the firmware.
Attendant Console was unaffected. If you don't want to deal with the firmware,
you could hard code the firmware on the phones until you are ready for the jump
because the old firmware will stay on the server.<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com/"
target="_blank">http://www.presidio.com/</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of H, Tim<br>
Sent: Saturday, February 19, 2011 8:13 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] CUCM Upgrade<br>
<br>
All,<br>
<br>
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm
aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but
is there anything else I need to be cautious about? Looks like the
attendant console might change a bit in the version jump, but should still
function?<br>
<br>
Any other caveats that anyone have ran into would be helpful.<br>
<br>
Thanks,<br>
Tim<br>
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<br>
Message: 2<br>
Date: Sat, 19 Feb 2011 13:09:30 -0500 (EST)<br>
From: Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
To: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com"
target="_blank">jbuchanan@presidio.com</a>><br>
Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
Message-ID: <<a
href="mailto:6328DC44-8AED-4C39-9EAF-F10F43FF6E88@uoguelph.ca" target="_blank">6328DC44-8AED-4C39-9EAF-F10F43FF6E88@uoguelph.ca</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
You could also change the device defaults firmware config parameters.<br>
<br>
Sent from my iPhone<br>
<br>
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>
wrote:<br>
<br>
> I had a customer do this last Sunday. The only change was the firmware.
Attendant Console was unaffected. If you don?t want to deal with the firmware,
you could hard code the firmware on the phones until you are ready for the jump
because the old firmware will stay on the server.<br>
><br>
><br>
><br>
> James Buchanan | Technology Manager, UC | South Region | Presidio
Networked Solutions<br>
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><br>
> D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><br>
><br>
> CCIE #25863, Voice<br>
><br>
><br>
><br>
><br>
> From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of H, Tim<br>
> Sent: Saturday, February 19, 2011 8:13 AM<br>
> To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Subject: [cisco-voip] CUCM Upgrade<br>
><br>
><br>
><br>
> All,<br>
><br>
><br>
><br>
> I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm
aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but
is there anything else I need to be cautious about? Looks like the
attendant console might change a bit in the version jump, but should still
function?<br>
><br>
><br>
><br>
> Any other caveats that anyone have ran into would be helpful.<br>
><br>
><br>
><br>
> Thanks,<br>
><br>
> Tim<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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<br>
------------------------------<br>
<br>
Message: 3<br>
Date: Sat, 19 Feb 2011 13:13:11 -0500<br>
From: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com"
target="_blank">jbuchanan@presidio.com</a>><br>
To: Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
Message-ID:<br>
<<a
href="mailto:853687641CF93E40B362F112A3D8F3CE1724B85E@SOEXCH01.Presidio.Corp"
target="_blank">853687641CF93E40B362F112A3D8F3CE1724B85E@SOEXCH01.Presidio.Corp</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
No, that won?t do it because the upgrade will change it to the latest version.
It would need to be changed on the phones.<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com/"
target="_blank">http://www.presidio.com/</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
From: Lelio Fulgenzi [mailto:<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>]<br>
Sent: Saturday, February 19, 2011 12:10 PM<br>
To: Buchanan, James<br>
Cc: H, Tim; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
<br>
You could also change the device defaults firmware config parameters.<br>
<br>
Sent from my iPhone<br>
<br>
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>>
wrote:<br>
I had a customer do this last Sunday. The only change was the firmware.
Attendant Console was unaffected. If you don?t want to deal with the firmware,
you could hard code the firmware on the phones until you are ready for the jump
because the old firmware will stay on the server.<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com"
target="_blank">http://www.presidio.com</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of H, Tim<br>
Sent: Saturday, February 19, 2011 8:13 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: [cisco-voip] CUCM Upgrade<br>
<br>
All,<br>
<br>
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm
aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but
is there anything else I need to be cautious about? Looks like the
attendant console might change a bit in the version jump, but should still function?<br>
<br>
Any other caveats that anyone have ran into would be helpful.<br>
<br>
Thanks,<br>
Tim<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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<br>
------------------------------<br>
<br>
Message: 4<br>
Date: Sat, 19 Feb 2011 13:20:06 -0500 (EST)<br>
From: Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
To: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com"
target="_blank">jbuchanan@presidio.com</a>><br>
Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
Message-ID: <<a
href="mailto:7056B91F-D4C6-40CF-A38F-9B05AE87FEAB@uoguelph.ca" target="_blank">7056B91F-D4C6-40CF-A38F-9B05AE87FEAB@uoguelph.ca</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
If I'm not mistaken, you can upgrade the publisher first, change the device
defaults, then upgrade the subs. We've been doing something similar on 4.1 for
years.<br>
<br>
Sent from my iPhone<br>
<br>
On Feb 19, 2011, at 1:13 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>
wrote:<br>
<br>
> No, that won?t do it because the upgrade will change it to the latest
version. It would need to be changed on the phones.<br>
><br>
><br>
><br>
> James Buchanan | Technology Manager, UC | South Region | Presidio
Networked Solutions<br>
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><br>
> D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><br>
><br>
> CCIE #25863, Voice<br>
><br>
><br>
><br>
><br>
> From: Lelio Fulgenzi [mailto:<a href="mailto:lelio@uoguelph.ca"
target="_blank">lelio@uoguelph.ca</a>]<br>
> Sent: Saturday, February 19, 2011 12:10 PM<br>
> To: Buchanan, James<br>
> Cc: H, Tim; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Subject: Re: [cisco-voip] CUCM Upgrade<br>
><br>
><br>
><br>
> You could also change the device defaults firmware config parameters.<br>
><br>
> Sent from my iPhone<br>
><br>
><br>
> On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>
wrote:<br>
><br>
> I had a customer do this last Sunday. The only change was the firmware.
Attendant Console was unaffected. If you don?t want to deal with the firmware,
you could hard code the firmware on the phones until you are ready for the jump
because the old firmware will stay on the server.<br>
><br>
><br>
><br>
> James Buchanan | Technology Manager, UC | South Region | Presidio
Networked Solutions<br>
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><br>
> D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><br>
><br>
> CCIE #25863, Voice<br>
><br>
><br>
><br>
><br>
><br>
> From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of H, Tim<br>
> Sent: Saturday, February 19, 2011 8:13 AM<br>
> To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Subject: [cisco-voip] CUCM Upgrade<br>
><br>
><br>
><br>
> All,<br>
><br>
><br>
><br>
> I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm
aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but
is there anything else I need to be cautious about? Looks like the
attendant console might change a bit in the version jump, but should still
function?<br>
><br>
><br>
><br>
> Any other caveats that anyone have ran into would be helpful.<br>
><br>
><br>
><br>
> Thanks,<br>
><br>
> Tim<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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<br>
Message: 5<br>
Date: Sat, 19 Feb 2011 13:21:34 -0500<br>
From: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com"
target="_blank">jbuchanan@presidio.com</a>><br>
To: Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
Message-ID:<br>
<<a
href="mailto:853687641CF93E40B362F112A3D8F3CE1724B85F@SOEXCH01.Presidio.Corp"
target="_blank">853687641CF93E40B362F112A3D8F3CE1724B85F@SOEXCH01.Presidio.Corp</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
Yes, you could do that and that would definitely keep your phones from getting
the new firmware. Good idea!<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com/"
target="_blank">http://www.presidio.com/</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
From: Lelio Fulgenzi [mailto:<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>]<br>
Sent: Saturday, February 19, 2011 12:20 PM<br>
To: Buchanan, James<br>
Cc: H, Tim; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
<br>
If I'm not mistaken, you can upgrade the publisher first, change the device
defaults, then upgrade the subs. We've been doing something similar on 4.1 for
years.<br>
<br>
Sent from my iPhone<br>
<br>
On Feb 19, 2011, at 1:13 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>>
wrote:<br>
No, that won?t do it because the upgrade will change it to the latest version.
It would need to be changed on the phones.<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com"
target="_blank">http://www.presidio.com</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
<br>
From: Lelio Fulgenzi [mailto:<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>]<br>
Sent: Saturday, February 19, 2011 12:10 PM<br>
To: Buchanan, James<br>
Cc: H, Tim; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] CUCM Upgrade<br>
<br>
You could also change the device defaults firmware config parameters.<br>
<br>
Sent from my iPhone<br>
<br>
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>>>
wrote:<br>
I had a customer do this last Sunday. The only change was the firmware.
Attendant Console was unaffected. If you don?t want to deal with the firmware,
you could hard code the firmware on the phones until you are ready for the jump
because the old firmware will stay on the server.<br>
<br>
James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | <a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a><mailto:<a
href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>><br>
D: 615-866-5729 | F: 615-866-5781 | <a href="http://www.presidio.com"
target="_blank">www.presidio.com</a><<a href="http://www.presidio.com"
target="_blank">http://www.presidio.com</a>><br>
CCIE #25863, Voice<br>
<br>
<br>
<br>
<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of H, Tim<br>
Sent: Saturday, February 19, 2011 8:13 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: [cisco-voip] CUCM Upgrade<br>
<br>
All,<br>
<br>
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm
aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but
is there anything else I need to be cautious about? Looks like the
attendant console might change a bit in the version jump, but should still
function?<br>
<br>
Any other caveats that anyone have ran into would be helpful.<br>
<br>
Thanks,<br>
Tim<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><mailto:<a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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<br>
Message: 6<br>
Date: Sun, 20 Feb 2011 10:38:38 +1100<br>
From: Tony Edwards <<a href="http://tonyedwards.rs" target="_blank">tonyedwards.rs</a>@<a
href="http://gmail.com" target="_blank">gmail.com</a>><br>
To: Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com"
target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] CCM7 day to day admin tips ?<br>
Message-ID:<br>
<AANLkTimMn_4xmUBtu-5oUvth8aUODXUC02jpGYjx=<a
href="mailto:DVB@mail.gmail.com" target="_blank">DVB@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
your modified url works , Anthony :-) thanks for that.<br>
<br>
tony<br>
<br>
<br>
<br>
On Fri, Feb 18, 2011 at 2:09 AM, Anthony Holloway <<br>
<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
wrote:<br>
<br>
> Close, but it should look like this:<br>
><br>
><br>
> <a
href="http://192.168.10.100:8080/emapp/EMAppServlet?device=SEP1234567&userid=testuser&seq=99999"
target="_blank">http://192.168.10.100:8080/emapp/EMAppServlet?device=SEP1234567&userid=testuser&seq=99999</a><br>
><br>
> Anthony<br>
><br>
> On Thu, Feb 17, 2011 at 5:03 AM, Tony Edwards <<a
href="http://tonyedwards.rs" target="_blank">tonyedwards.rs</a>@<a
href="http://gmail.com" target="_blank">gmail.com</a>>wrote:<br>
><br>
>> hi Stephen,<br>
>><br>
>> thanks for your unifiedfx advise.i will check them out shortly.<br>
>><br>
>><br>
>><br>
>> hi Bernard,<br>
>><br>
>> thanks a lot for your detailed explanations. great work indeed.now ,
can i<br>
>> please ask you couple of questions on what you said below.<br>
>><br>
>> With EM Login URL syntax, is the following correct ?<br>
>><br>
>> <a
href="http://%3c192.168.10.100%3e:8080/emapp/EMAppServlet?SEP1234567=%3cleSEP1234567%3e&userid=%3cle"
target="_blank">http://<192.168.10.100>:8080/emapp/EMAppServlet?SEP1234567=<leSEP1234567>&userid=<le</a>
testuser>&seq=<le 99999><br>
>><br>
>> where my pub ip is 192.168.10.100 and user pin is 99999 and the device<br>
>> name SEP1234567.<br>
>><br>
>> Also , let us say , if I have 100 users whom I wants to remote login
to<br>
>> their EM profiles , let us say after some maintenance works on the
cluster,<br>
>> shall I have to run this URL on my http gui single time every user ?
or can<br>
>> I bulk them up all in one go ?<br>
>><br>
>> secondly, with my vg224 display , yes , i did try with show endpoints
to<br>
>> yes , but when you click on end points , she will show me ip adds and<br>
>> descriptions ...etc. but if i click on vg device itself , then it show
me<br>
>> all ports in a serial fashion like , 0/1 , 0/2 , 0/3..etc<br>
>><br>
>> but still , it will not show me what i used to have with in ccm4 like<br>
>> following with both port vs dn mappings such as,<br>
>> 0/1 - 1011<br>
>> 0/2 - 1012<br>
>> 0/3 - blank<br>
>> 0/4 - 1014<br>
>> .<br>
>> .<br>
>> .<br>
>> 0/24 -1024<br>
>><br>
>> ...etc<br>
>><br>
>><br>
>> thanks<br>
>><br>
>> tony<br>
>><br>
>> On Wed, Feb 16, 2011 at 10:03 PM, Bernhard Albler <<br>
>> <a href="mailto:bernhard.albler@gmail.com" target="_blank">bernhard.albler@gmail.com</a>>
wrote:<br>
>><br>
>>> Hi Tony,<br>
>>><br>
>>><br>
>>> ><br>
>>> > 1) my ccm 7x admin gui keeps on logging me out , so how i can
make my<br>
>>> login a permanent for few hours at least , let us say 8am to 5pm ,
if not<br>
>>> for any longer ?<br>
>>> ><br>
>>> Known issue, i believe this is not fixable right now. See
CSCsj45520 for<br>
>>> details<br>
>>><br>
>>> ><br>
>>> > 2) how can remote login my users across wan ? cause , i heard
that<br>
>>> there is a url with which you can remotely login any extension mobility
user<br>
>>> , even though you can logout the same user via device gui section
?<br>
>>> ><br>
>>> Two options<br>
>>> 1.)Use AXL (quite easy to do). There is even an example script to
do<br>
>>> this in the pyaxl distribution from TU Chemnitz<br>
>>> (<a href="http://www.kra-se.de/pyAXL/" target="_blank">http://www.kra-se.de/pyAXL/</a>)<br>
>>> 2.)You can always use the normal EM Login URL in the following
form:<br>
>>> <a href="http://%3cucm%3e:8080/emapp/EMAppServlet?device=%3cle"
target="_blank">http://<ucm>:8080/emapp/EMAppServlet?device=<le</a>
device>&userid=<le<br>
>>> username>&seq=<le highly secret pin code of the user><br>
>>> Devicename includes SEP + the mac.<br>
>>> For this to work you need to know the pin of the user<br>
>>><br>
>>> > 3) with in my previous ccm4 platform , i use to have a vg224
gui<br>
>>> display under device menu i.e and in this display , there used to
be very<br>
>>> useful info or "ports vs associated dn Numbers" mapping
and you used to see<br>
>>> which ports are vacant ..etc after the ccm7x migration , i could
not display<br>
>>> similar useful info unfortunately. so , is there any way i can
extract this<br>
>>> vg224 ports vs dn numbers view ?<br>
>>> ><br>
>>> Hmm, not sure which view you mean. did you check the GW view with<br>
>>> "show endpoints" set to yes?<br>
>>><br>
>>><br>
>>> > 4) speaking of display , another display i found very useful
in my<br>
>>> previous ccm4x platform was that , you can actually navigate
between<br>
>>> "device/mac + loged out dn ( i.e base dn with out any
extension mobility or<br>
>>> device profile dn) + loged in dn ( i.e with device profile dn). Is
there any<br>
>>> way , i can view similar 3 way mappings with in ccm7 admin gui ?<br>
>>> ><br>
>>> So the DB model for a EM login has changed quite a bit. Logins are
now<br>
>>> done just via a relational association.<br>
>>> You have two options:<br>
>>> 1.)go via Device->Actively logged in Devices. Just be aware
that<br>
>>> whenever you click on the device you will get the logged out dn
there<br>
>>> 2.)Dependency records. Newer CCM versions will show a Dependency<br>
>>> record for the extensionmobilitydynamic table (unfortunately
labeled<br>
>>> as "null"). So this gives you some info as well<br>
>>> 3.)run the following query on the cli<br>
>>> run sql select <a href="http://d.name" target="_blank">d.name</a>,d.description,np.dnorpattern
as<br>
>>> loggedoutdn,emdn.dnorpattern emdn from device d,device<br>
>>> profile,extensionmobilitydynamic em,devicenumplanmap<br>
>>> dnmp,devicenumplanmap dnmp2,numplan np,numplan emdn where<br>
>>> d.pkid=dnmp.fkdevice and dnmp.fknumplan=np.pkid and
d.pkid=em.fkdevice<br>
>>> and em.fkdevice_currentloginprofile=profile.pkid and<br>
>>> profile.pkid=dnmp2.fkdevice and dnmp2.fknumplan=emdn.pkid<br>
>>> this should at least give you a bit a easy view who is logged in
where<br>
>>> (no navigating from there though :-( )<br>
>>><br>
>>> cheerio<br>
>>> bernhard<br>
>>><br>
>><br>
>><br>
>> _______________________________________________<br>
>> cisco-voip mailing list<br>
>> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
>><br>
>><br>
><br>
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<br>
Message: 7<br>
Date: Sun, 20 Feb 2011 22:40:02 +1000<br>
From: Karen Cheng <<a href="mailto:kaz.cheng@gmail.com" target="_blank">kaz.cheng@gmail.com</a>><br>
To: Mauro Celli <<a href="mailto:mauro.celli@2000net.it" target="_blank">mauro.celli@2000net.it</a>><br>
Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] R: R: Phones randomply reset<br>
Message-ID:<br>
<AANLkTi=nfxnai1kujrNFO==<a
href="mailto:d_TqZ5GFcUeSbFanOWtKM@mail.gmail.com" target="_blank">d_TqZ5GFcUeSbFanOWtKM@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Heya,<br>
<br>
Judging from your logs it seems more to do with path changes/vlan changes.<br>
What type of switches and phone firmware are you running?<br>
<br>
Are they attached to a stack of switches? If so are there multiple paths<br>
in/out or spanning-tree loop that could be directly associated to your voice<br>
vlan?<br>
<br>
Regards<br>
<br>
Karen<br>
<br>
On Fri, Feb 18, 2011 at 10:34 PM, Mauro Celli <<a
href="mailto:mauro.celli@2000net.it" target="_blank">mauro.celli@2000net.it</a>>wrote:<br>
<br>
> The phones reset only when i press some key.<br>
> If i leave in stand-by, no reset occured.<br>
><br>
> Another log. in this PAE: SIGIPCFG received... is missing<br>
><br>
> NOT 11:45:09.533159 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:<br>
> <a href="http://fiphre1.2000net.it" target="_blank">fiphre1.2000net.it</a>
chngVal:1<br>
> NOT 11:45:09.576221 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:<br>
> <a href="http://fiphre1.2000net.it" target="_blank">fiphre1.2000net.it</a>
chngVal:1<br>
> NOT 11:45:09.581101 tftpClient: request server 0 ---> 1.1.254.3<br>
> ERR 11:45:09.583327 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096<br>
> ERR 11:45:09.587012 RTSOLD: LINK -> LINK<br>
> ERR 11:45:09.587784 RTSOLD:address mode changed..<br>
><br>
><br>
><br>
><br>
><br>
> Da: Daniel [mailto:<a href="mailto:dan.voip@danofive.id.au" target="_blank">dan.voip@danofive.id.au</a>]<br>
> Inviato: venerd? 18 febbraio 2011 02:52<br>
> A: Mauro Celli<br>
> Cc: Stephen Welsh; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
> Oggetto: Re: [cisco-voip] R: Phones randomply reset<br>
><br>
> I agree with Stephen,<br>
><br>
> We see alot of restarts from DHCP issues, we run DHCP from the router and<br>
> IP conflict logging is a pain as you start to run out of IPs real quick so<br>
> we turn logging off.<br>
><br>
> The other issue could be the "Maximum Number of Registered
Devices" call<br>
> manager service parameter. When we got to over 5000 phones weird things<br>
> started with phone reboots and registration. Changed the value to fit our<br>
> cluster and all is ok.<br>
><br>
><br>
> On Fri, Feb 18, 2011 at 8:32 AM, Mauro Celli <<a
href="mailto:mauro.celli@2000net.it" target="_blank">mauro.celli@2000net.it</a>><br>
> wrote:<br>
> This is observed in multiple installation,<br>
> 7945 7970 7975 are those who restarted more...<br>
> Poe is ok...<br>
><br>
> -----Messaggio originale-----<br>
> Da: Stephen Welsh [mailto:<a href="mailto:stephen.welsh@unifiedfx.com"
target="_blank">stephen.welsh@unifiedfx.com</a>]<br>
> Inviato: gioved? 17 febbraio 2011 22:51<br>
> A: Mauro Celli<br>
> Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Oggetto: Re: [cisco-voip] Phones randomply reset<br>
><br>
> Nothing I can tell from the logs, but I've seen this when there is more<br>
> phones in a subnet/VLAN than there is IP Addresses, as some phones fight
for<br>
> an IP address lease.<br>
><br>
> Stephen<br>
><br>
> On 17 Feb 2011, at 21:03, Mauro Celli wrote:<br>
><br>
> ><br>
> > We have an issue in some IP phones,it keep resetting randomly.<br>
> > Below is an extract from one of the console logs from the phone.<br>
> ><br>
> > Can anyone interpret what exactly is causing the restart?<br>
> ><br>
> > Note,i have disabled cdp and lldp in cucm phone properties with
no<br>
> success...<br>
> > Thanks<br>
> ><br>
> > NOT 16:08:49.258777 PAE: SIGIPCFG received...<br>
> > NOT 16:08:49.262716 CDP-D: catchipcfg:getdhcpinfo IP:10014aa<br>
> domain:xxx.xxx.xx chngVal:1<br>
> > NOT 16:08:49.307331 CDP-D: catchipcfg:getdhcpinfo IP:10014aa<br>
> domain:xxx.xxx.xx chngVal:1<br>
> > NOT 16:08:49.322263 tftpClient: request server 0 ---> 10.1.254.3<br>
> > ERR 16:08:49.324461 RTSOLD: opvvlan:4095->4095
advvlan:4096->4096<br>
> > ERR 16:08:49.327917 RTSOLD: LINK -> LINK<br>
> > ERR 16:08:49.328677 RTSOLD:address mode changed..<br>
> > NOT 16:08:49.345190 tftpClient: request server 1 ---><br>
> > ERR 16:08:49.355400 RTSOLD: opvvlan:4095->4095
advvlan:4096->4096<br>
> > ERR 16:08:49.361458 RTSOLD: LINK -> LINK<br>
> > NOT 16:08:49.365233 tftpClient: request server 0 ---> 10.1.254.3<br>
> > NOT 16:08:49.372982 ESP: server 0 = 1.1.254.3<br>
> > NOT 16:08:49.382033 tftpClient: request server 1 ---><br>
> > NOT 16:08:49.384385 ESP: server 1 =<br>
> > NOT 16:08:49.395732 tftpClient: request server6 0 ---> ::<br>
> > NOT 16:08:49.396802 ESP: server 2 = ::<br>
> > NOT 16:08:49.417733 tftpClient: request server6 1 ---> ::<br>
> > NOT 16:08:49.420555 ESP: server 3 = ::<br>
> > NOT 16:08:49.423144 ESP: send ADMIN, logging = 1, shell = 0, ipconfig
= 1<br>
> > NOT 16:08:49.443032 tftpClient: request server6 0 ---> ::<br>
> > NOT 16:08:49.449721 tftpClient: request server6 1 ---> ::<br>
> > NOT 16:08:49.465934 JVM: Startup Module
Loader|cip.cfg.ConfigManager:? -<br>
> ConfigManager PropertyChanged: device.settings.network.ipstacksstate<br>
> > NOT 16:08:49.467530 JVM: Startup Module
Loader|cip.cfg.ConfigManager:? -<br>
> ConfigManager IP_STACKS_STATE changed<br>
> > NOT 16:08:49.469131 JVM: Startup Module
Loader|cip.cfg.ConfigManager:? -<br>
> IPv4 state=DHCP BOUND<br>
> > NOT 16:08:49.470741 JVM: Startup Module Loader|cip.cfg.ConfigManager:?
-<br>
> IPv6 state=STACK TURNED OFF<br>
> > WRN 16:08:49.478478 SECD: WARN:getCTLInfo: ** phone has no CTL<br>
> > WRN 16:08:49.483464 SECD: WARN:getCTLInfo: ** phone has no CTL<br>
> > NOT 16:08:49.493588 tftpClient: request server 0 ---> 10.1.254.3<br>
> ><br>
> ><br>
> > Cordiali saluti<br>
> > Mauro Celli (work in progress...)<br>
> ><br>
> ><br>
> ><br>
> ><br>
> ><br>
> > _______________________________________________<br>
> > cisco-voip mailing list<br>
> > <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
> ><br>
><br>
><br>
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Message: 8<br>
Date: Sun, 20 Feb 2011 09:15:12 -0500<br>
From: "Jason Aarons (US)" <<a
href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>><br>
To: "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a>)"<br>
<<a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a>><br>
Subject: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console<br>
Message-ID:<br>
<<a
href="mailto:4E38DB0A1959B04C8C83EDCF069B53ED0C9D80A82D@USISPCLEXDB01.na.didata.local"
target="_blank">4E38DB0A1959B04C8C83EDCF069B53ED0C9D80A82D@USISPCLEXDB01.na.didata.local</a>><br>
<br>
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<br>
I understood the Attendant Console Service/TCD is no longer present in
CallManager 8.x, is it 8.0 or 8.5(1).<br>
<br>
So if they had 7x with the migrated Attendant Console and go to 8.5(1) the old
AC application should stop working. I just haven't tested it. Are the
services gone completely under Serviceability ? AC used TCD right?<br>
<br>
<br>
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