Does CUPC desk phone control work when the phone is CIPC (I don't know...)? If so, shouldn't have any impact on UCCE, but it would be redundant since they technically have desk phone control from within the desktop application (CTIOS, CAD, or CRM)<br>
<br clear="all">Matthew Saskin<br><a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a><br>203-253-9571<br><br>
<br><br><div class="gmail_quote">On Sat, Feb 26, 2011 at 4:42 PM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Actually they are using UCCE but this wasn’t for Agents.</span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">If they did have Agents using CIPC I wonder if CUPS Desk Phone Control is supported.</span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:matthn@gmail.com" target="_blank">matthn@gmail.com</a> [mailto:<a href="mailto:matthn@gmail.com" target="_blank">matthn@gmail.com</a>] <b>On Behalf Of </b>Nick Matthews<br>
<b>Sent:</b> Saturday, February 26, 2011 12:52 PM<br><b>To:</b> Erick B.<br><b>Cc:</b> Jason Aarons (US); cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] Cisco Unified Personal Communicator (CUPC) vs Cisco IP Communicator (CIPC)</span></p>
<div class="im"><p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom: 12pt;">Also - if you're using the softphone for UCCX CIPC is still the only supported softphone. Think DR, remote agents, etc.<br><br>
CSF devices are on the roadmap, I don't think there are any announced dates yet.<br><br>-nick</p></div><div><div class="im"><p class="MsoNormal">On Fri, Feb 25, 2011 at 6:26 PM, Erick B. <<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>> wrote:</p>
<p class="MsoNormal">They are both a softphone, and let you make phone calls. But CUPC doesn't have all phone features/functions compared to IP Communicator so it may be boil down to user preferences if they had been using IP communicator before. I prefer IP communicator over CUPC for phone calls. Don't really do much IM or other stuff with CUPC when I use it though. </p>
</div><div><p class="MsoNormal" style="margin-bottom: 12pt;"> </p><div><div class="im"><div><div><p class="MsoNormal">On Fri, Feb 25, 2011 at 12:57 PM, Jason Aarons (US) <<a href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>> wrote:</p>
</div></div></div><blockquote style="border-width: medium medium medium 1pt; border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color rgb(204, 204, 204); padding: 0in 0in 0in 6pt; margin-left: 4.8pt; margin-right: 0in;">
<div><div><div class="im"><div><div><p class="MsoNormal">If customer is deploying CUPS 8.5 with CUPC (Cisco Unified Personal Communicator) is there any reason to put Cisco IP Communicator on their computer as well? Doesn’t CUPC replace IP Communicator for those customers running CUPS 8.5 with Callmanager 8.0?</p>
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