<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Here is a list of things I would like to see fixed/enhanced with the Attendant Console. We are running v 8.0.3.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>BLF status improvements – It takes several seconds for the status to display after searching the Internal Directory. Other times there is no status displayed for certain phones. It is inconsistent as to when there is no status available.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cannot double click to answer a queued call while on an active call. You have to hold, park or transfer the active call before you can answer the queued call. In the old AC and on currently on our Cisco phones, if you are on an active call and a second call comes in, you can answer it and put the active caller on hold automatically. Seems like this feature should be made available in the Attendant Console to speed up answering queue calls more efficiently.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Ability to not have the directory reset after transferring a call. Our receptionist likes to transfer a call and see the status change to on the phone so they know the transferred call was answered. Currently after transferring a call the directory resets to A – Z.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>No caller ID in the queue. When calls are in queue or active in the AC, it only shows the phone # and not the caller ID info sent from the telco. When the receptionists answers the call you can see the caller ID information on the cisco phone. This is the case for internal caller ID as well.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dual Monitor Support – Currently if you move the AC to a second monitor, it will not open on that monitor after closing the program.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>CUPS support – The current integration with CUPS is lacking in my view. Would be nice to have a CUPC like presence display in the AC showing if someone is on the phone. Currently is only shows if they are busy, available, etc.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If are workarounds or resolutions to any of these in our current version or in 8.5 please let me know.<o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>Sean Riley<br>Systems Administrator</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Robinson Bradshaw & Hinson</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>704-377-8150 (Direct)</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="mailto:sriley@rbh.com"><span style='color:blue'>sriley@rbh.com</span></a></span></u><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>