Can you try retyping this user's Digest Credentials in CUCM End Users, then logging out of CUPC and back in again?<div><br></div><div>Anthony<br><br><div class="gmail_quote">On Tue, Mar 1, 2011 at 12:24 PM, Buchanan, James <span dir="ltr"><<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hello,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I have a weird issue with CUPC 8.5. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">For one specific user, I am getting a Device Credentials error (and corresponding CTIManager error in UCM) when trying to control his desk phone. The user is able to login and do everything else in CUPC with the exception of this one feature. List of things checked are:</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p><span style="font-size:11.0pt;color:#1F497D"><span>1.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Reset the LDAP authentication port to 3268 and restarted the CTIManager service.</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>2.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Made sure the user was a member of Standard CTI Enabled.</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>3.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Checked/unchecked the Allow CTI Control settings on phone and user.</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>4.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Changed the CTIManager service timeout for requests from 5 seconds to 50 seconds (at the request of TAC).</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>5.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Have tested the functionality from multiple PCs. Same result.</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>6.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Have tested other users on his PC, and those users worked fine. </span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>7.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;color:#1F497D">Created a test user in AD, and set that test user with the same AD password as his password, and that user worked fine. This eliminated the possibility of special characters causing the issue. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I’m out of solutions, and it seems that TAC is as well. I appreciate any input you might have.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;color:#7F7F7F">James Buchanan </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F"> Technology Manager, UC </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><span style="font-size:7.0pt;color:#7F7F7F"> <b>South Region </b></span><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F"> Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F"> </span></b><b><span style="font-size:7.0pt;color:#7E7E7E"><a href="mailto:jbuchanan@ctiusa.com" target="_blank"><span style="color:blue">jbuchanan@presidio.com</span></a><br>
</span></b><b><span style="font-size:7.0pt;color:#7F7F7F">D: 615-866-5729</span></b><span style="font-size:7.0pt;color:#7F7F7F"> </span><span style="font-size:7.0pt;color:#7E7E7E">| <b>F:</b> </span><b><span style="font-size:7.0pt;color:#7F7F7F">615-866-5781</span></b><span style="font-size:7.0pt;color:#7F7F7F"> | </span><b><span style="font-size:7.0pt;color:#7E7E7E"><a href="http://www.presidio.com/" target="_blank"><span style="color:blue">www.presidio.com</span></a></span></b><span style="font-size:7.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;color:#7F7F7F">CCIE #25863, Voice</span></b><span style="font-size:7.0pt;color:#1F497D"><br><br></span><span style="font-size:11.0pt;color:#1F497D"></span></p></div></div>
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