<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#ffffff">
quoting a colleague:<br>
<br>
"Did this user happen to change their password recently? They could
be hitting this defect - CSCtj86676. That would be my first guess.
Second guess would be - CSCtk62723. Other than that we would need
CTI Manager logs to see at what point it is failing."<br>
<br>
Regards,<br>
Wes<br>
<br>
On 3/1/2011 1:24 PM, Buchanan, James wrote:
<blockquote
cite="mid:853687641CF93E40B362F112A3D8F3CE1C9E8E34@SOEXCH01.Presidio.Corp"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=ISO-8859-1">
<meta name="Generator" content="Microsoft Word 14 (filtered
medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1589533110;
mso-list-type:hybrid;
mso-list-template-ids:-1681869374 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">I have a weird issue with CUPC 8.5. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">For one specific user, I am getting a Device
Credentials error (and corresponding CTIManager error in
UCM) when trying to control his desk phone. The user is able
to login and do everything else in CUPC with the exception
of this one feature. List of things checked are:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">1.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Reset the LDAP authentication port to 3268 and
restarted the CTIManager service.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">2.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Made sure the user was a member of Standard CTI
Enabled.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">3.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Checked/unchecked the Allow CTI Control settings
on phone and user.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">4.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Changed the CTIManager service timeout for
requests from 5 seconds to 50 seconds (at the request of
TAC).<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">5.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Have tested the functionality from multiple PCs.
Same result.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">6.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Have tested other users on his PC, and those
users worked fine. <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><span style="">7.<span style="font: 7pt
"Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Created a test user in AD, and set that test user
with the same AD password as his password, and that user
worked fine. This eliminated the possibility of special
characters causing the issue. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">I’m out of solutions, and it seems that TAC is as
well. I appreciate any input you might have.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);">James Buchanan </span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(126,
126, 126);">|</span><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);"> Technology Manager, UC </span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(126,
126, 126);">|</span><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);"> <b>South Region </b></span><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(126,
126, 126);">|</span><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);"> Presidio Networked Solutions
<br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(126,
126, 126);">|</span><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);"> </span></b><b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color:
rgb(126, 126, 126);"><a moz-do-not-send="true"
href="mailto:jbuchanan@ctiusa.com"><span style="color:
blue;">jbuchanan@presidio.com</span></a><br>
</span></b><b><span style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color:
rgb(127, 127, 127);">D: 615-866-5729</span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(127,
127, 127);"> </span><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(126, 126, 126);">| <b>F:</b> </span><b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color:
rgb(127, 127, 127);">615-866-5781</span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(127,
127, 127);"> | </span><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(126, 126, 126);"><a moz-do-not-send="true"
href="http://www.presidio.com/"><span style="color:
blue;">www.presidio.com</span></a></span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(31,
73, 125);"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size: 7pt;
font-family: "Verdana","sans-serif";
color: rgb(127, 127, 127);">CCIE #25863, Voice</span></b><span
style="font-size: 7pt; font-family:
"Verdana","sans-serif"; color: rgb(31,
73, 125);"><br>
<br>
</span><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p></o:p></span></p>
</div>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
</body>
</html>