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<p class=MsoNormal>Hi All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I had a painful discussion with a man today who asked me to
upgrade the BIOS his Call Manager Business Edition version 7.1.3 running
on an HP platform.<o:p></o:p></p>
<p class=MsoNormal>The unit is not currently covered by a smartnet contract or
a Cisco software agreement.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>He has been told by another individual (who has since left
the company) that a BIOS upgrade is necessary.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I refused to do it and as far as I know, the people
are in the process of gaining a SMARTNET contract which should cover us with
TAC assistance.<o:p></o:p></p>
<p class=MsoNormal>If cooler heads manage to prevail, the upgrade will
happen once we have our support agreements in place.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I was just wondering if anyone could shed some light on the
things I would need to prepare for in a DRS situation.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The company is also running an IP contact server.<o:p></o:p></p>
<p class=MsoNormal>If I rebuild Call Manager from scratch…. I assume I
would have to do the IP contact centre integration again as well.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>There is a current DRS backup.<o:p></o:p></p>
<p class=MsoNormal>I suppose I should be asking where the installation and
patching disks are.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>LOL or Cry out Loud…. Not sure which, but if anyone
has any advice…. That would be really great.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Amanda Lalli-Cafini<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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