<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">CTI traces on the CUCM server will have an error code you can use to find out why the device or line open failed.<div><br></div><div>That operation is required for WebDialer to get control of the phone in order to make it dial. </div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Mar 9, 2011, at 1:34 AM, Simon Nhlapo (ZA) wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-ZA" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Hi Guys,<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Did one of you come across this error before ?<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="statustext"><b>Call from none to 0739807686 failed : Failed to open device/line<o:p></o:p></b></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="statustext"><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="statustext">Any suggestion I need to do to resolve this ?<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="statustext"><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="statustext">Using callmanager 7</span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Regards<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "><o:p> </o:p></span></b></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Simon Nhlapo<o:p></o:p></span></b></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(49, 132, 155); ">System Engineer</span></b><b><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "><o:p></o:p></span></b></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Central Services</span><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "><span class="Apple-converted-space"> </span>- Interaction On Demand</span><span lang="EN-US" style="color: black; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Dimension Data<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Tel: +27 (0) 11 317 4076<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Mob: +27 (0) 83 640 0598<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">Fax: +27 (0) 11 576 0855<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><u><span lang="EN-US" style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; "><a href="mailto:simon.nhlapo@za.didata.com" style="color: blue; text-decoration: underline; ">simon.nhlapo@za.didata.com</a></span></u><span lang="AF" style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="color: rgb(0, 32, 96); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">For more information about Dimension Data, please go to<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; "><a href="http://www.dimensiondata.com/" style="color: blue; text-decoration: underline; "><span style="color: blue; ">www.dimensiondata.com</span></a><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="color: rgb(0, 32, 96); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span lang="EN-GB" style="font-size: 18pt; font-family: Webdings; color: green; ">P</span></b><b><span lang="EN-GB" style="color: green; 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