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<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Ryan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>From your experience, do
you think this is the problem from NICE, we need to restart NICE instead of
CUCM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Ryan Ratliff [mailto:rratliff@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 11, 2011 12:41
AM<br>
<b><span style='font-weight:bold'>To:</span></b> davidytk<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] CUCM
7.1.3 with NICE recording problem</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Without seeing logs I'd guess that NICE is trying to
open the device twice before controlling each line. It should be able to
open each line once the device is opened. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div><span style='orphans: 2;text-align:auto;widows: 2;-webkit-border-horizontal-spacing: 0px;
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<p class=MsoNormal><font size=4 color=black face=Helvetica><span lang=EN-US
style='font-size:13.5pt;font-family:Helvetica;color:black'>-Ryan<o:p></o:p></span></font></p>
</div>
</div>
</span>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>On Mar 10, 2011, at 6:14 AM, davidytk wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><br>
<br>
</span></font><span class=apple-style-span><font size=4 face="Lucida Grande"><span
lang=EN-US style='font-size:13.5pt;font-family:"Lucida Grande"'><o:p></o:p></span></font></span></p>
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<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi All<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><u1:p> </u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>From Cisco CTI log, it
shows “CTIER_DEVICE_ALREADY_OPENED”, I don’t know this is related to CUCM / NICE<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><u1:p> </u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><u1:p> </u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
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face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><span
class=apple-converted-space><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma'> </span></font></span><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b><span style='font-weight:bold'>On
Behalf Of<span class=apple-converted-space> </span></span></b>davidytk<br>
<b><span style='font-weight:bold'>Sent:</span></b><span
class=apple-converted-space> </span>Thursday, March 10, 2011 7:08 PM<br>
<b><span style='font-weight:bold'>To:</span></b><span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b><span
class=apple-converted-space> </span>[cisco-voip] CUCM 7.1.3 with NICE
recording problem</span></font><span lang=EN-US><u1:p></u1:p><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><u1:p> </u1:p><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Hi All<u1:p></u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>My client has a problem for DN recording. I have a IP
Phone with 2 line (1111 & 2222), we discovered that 1111 cannot have
recording, but 2222 has no problem. We have done the following thing.<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div style='margin-left:24.0pt'>
<p class=MsoNormal style='text-indent:-24.0pt'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>1.</span></font><font
size=1><span lang=EN-US style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>Rechange the new IP
Phone, still fail<u1:p></u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div style='margin-left:24.0pt'>
<p class=MsoNormal style='text-indent:-24.0pt'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>2.</span></font><font
size=1><span lang=EN-US style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>Use a dummy extension
(success), then rechange back the DN to 1111, still fail<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div style='margin-left:24.0pt'>
<p class=MsoNormal style='text-indent:-24.0pt'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>3.</span></font><font
size=1><span lang=EN-US style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>Remove the channel on
Nice system and re-create again, still fail.<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>From Cisco CTI log, it said the DN 23910 is already
opened by application, so it appear error.<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Does anyone know how to solve the above problem ?<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Thanks<u1:p></u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Best Regards<u1:p></u1:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>David<u1:p></u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><u1:p> </u1:p></span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
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style='font-size:12.0pt'><br>
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