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</o:shapelayout></xml><![endif]--></head><body lang=ES-AR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Ok, I understand this situation.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Then, if the operator is in an active call, he can only attend another of the queue, putting the first on hold?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Is not possible to have 2 calls in the active field and when the operator attend another call in the queue, leave the first call on held? This could be done automatically with CallManager AC.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Sorry, but I did no find documentation that expresses this behavior.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Best regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Hernan<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant [mailto:Bennie.Grant@mettoni.com] <br><b>Sent:</b> lunes, 21 de marzo de 2011 12:50<br><b>To:</b> BARANOWSKI, Hernan; Kevin Damisch; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>No – the calls are queued by the server, and are delivered when the operator handset is free<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> BARANOWSKI, Hernan [mailto:Hernan.Baranowski@LA.LOGICALIS.COM] <br><b>Sent:</b> Monday, March 21, 2011 11:49 AM<br><b>To:</b> Bennie Grant; Kevin Damisch; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Bennie:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Is possible to have 2 active calls in the active calls field [F7] with this forced delivery configuration?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Hernan<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant [mailto:Bennie.Grant@mettoni.com] <br><b>Sent:</b> lunes, 21 de marzo de 2011 12:39<br><b>To:</b> Kevin Damisch; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Essentially yes, although you would achieve it with a different call flow:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-US style='color:#1F497D'><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='color:#1F497D'>Operator answers first call<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-US style='color:#1F497D'><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='color:#1F497D'>Operator parks the first call<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-US style='color:#1F497D'><span style='mso-list:Ignore'>3)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='color:#1F497D'>Operator answers second call<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-US style='color:#1F497D'><span style='mso-list:Ignore'>4)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='color:#1F497D'>If operator wishes to join the 2 calls together, the operator either TRANSFERS the call to the call park back, or conferences in the call park bay, and the calls are connected<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Kevin Damisch [mailto:kevin.damisch@vitalsite.com] <br><b>Sent:</b> Monday, March 21, 2011 11:37 AM<br><b>To:</b> Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Bennie,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>So, if we configure forced delivery, is it possible to have a single operator handle multiple calls, then join them from within the AC client similar to using the Join softkey as we would do via the phone itself?</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thanks,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Kevin</span><span lang=EN-US><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bennie Grant<br><b>Sent:</b> Monday, March 21, 2011 10:27 AM<br><b>To:</b> BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span><span lang=EN-US><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>There are no limitations with the 60 day license. It sounds like you are sending calls directly to the handset of the phone, which is not supported and will cause these issues</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Ensure that you are routing calls through the QUEUES, and if you want the phone to ring, enable the “forced delivery” mode on the server settings. Then, the system will handle the calls & queuing for you, as opposed to trying to juggle them all on the handset directly</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>BARANOWSKI, Hernan<br><b>Sent:</b> Monday, March 21, 2011 11:12 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<br><b>Importance:</b> High</span><span lang=EN-US><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Hi all:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>I installed the CUEAC in our customer and when we were doing tests presents the problem of subject.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>We can only answer a call at a time. To answer another call, leave the active standby. Is this normal behavior of the product?.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>With the Callmanager AC, this could be done without problems. Then do a join in the calls, transfers, etc.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Is there any document with this kind of specifications? Number of active calls, etc?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>We are using a trial version for 60 days. This version has limitations?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Best regards<o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>________________________</span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>_________________________</span></b><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>Hernan Baranowski</span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><b><span style='color:#3F4243'>Systems Engineer / Southern Cone</span></b><span style='color:#3F4243'><br><b>Logicalis </b></span></span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Tel: +54 11 4344-0400<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="mailto:hernan.baranowski@la.logicalis.com">hernan.baranowski@la.logicalis.com</a></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#262626'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Peru 327 – CABA – Argentina – C1067AAG</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.la.logicalis.com/"><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>www.la.logicalis.com</span></a></span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'><br></span><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>________________________</span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>_________________________<br></span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Business and technology working as one</span></b><b><span lang=EN-GB style='font-size:10.0pt;color:#3F4243'> </span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>Please consider the environment before printing this e-mail<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>This email and any files transmitted with it are confidential and<o:p></o:p></span></pre><pre><span lang=EN-US>intended solely for the use of the individual or entity to whom they<o:p></o:p></span></pre><pre><span lang=EN-US>are addressed. If you have received this email in error please notify<o:p></o:p></span></pre><pre><span lang=EN-US>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></span></pre><pre><span lang=EN-US> <o:p></o:p></span></pre><pre><span lang=EN-US>Mettoni Ltd<o:p></o:p></span></pre><pre><span lang=EN-US>Registered in England and Wales: 4485956<o:p></o:p></span></pre><pre><span lang=EN-US>Ashfords House, Grenadier Road, Exeter, EX1 3LH<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre></div><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'><br>This communication (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Vital Support Systems at 515 334 5700 and delete or destroy all copies and the original document.</span><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>Please consider the environment before printing this e-mail<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>This email and any files transmitted with it are confidential and<o:p></o:p></span></pre><pre><span lang=EN-US>intended solely for the use of the individual or entity to whom they<o:p></o:p></span></pre><pre><span lang=EN-US>are addressed. If you have received this email in error please notify<o:p></o:p></span></pre><pre><span lang=EN-US>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></span></pre><pre><span lang=EN-US><o:p> </o:p></span></pre><pre><span lang=EN-US>Mettoni Ltd<o:p></o:p></span></pre><pre><span lang=EN-US>Registered in England and Wales: 4485956<o:p></o:p></span></pre><pre><span lang=EN-US>Ashfords House, Grenadier Road, Exeter, EX1 3LH<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>Please consider the environment before printing this e-mail<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre><pre><span lang=EN-US>This email and any files transmitted with it are confidential and<o:p></o:p></span></pre><pre><span lang=EN-US>intended solely for the use of the individual or entity to whom they<o:p></o:p></span></pre><pre><span lang=EN-US>are addressed. If you have received this email in error please notify<o:p></o:p></span></pre><pre><span lang=EN-US>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></span></pre><pre><span lang=EN-US><o:p> </o:p></span></pre><pre><span lang=EN-US>Mettoni Ltd<o:p></o:p></span></pre><pre><span lang=EN-US>Registered in England and Wales: 4485956<o:p></o:p></span></pre><pre><span lang=EN-US>Ashfords House, Grenadier Road, Exeter, EX1 3LH<o:p></o:p></span></pre><pre><span lang=EN-US>*************************************************************************<o:p></o:p></span></pre></div></body></html>