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<p class="MsoNormal">So here is what my logs are showing:<o:p></o:p></p>
<p class="MsoNormal">7486710: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 DB Write Step Execution<o:p></o:p></p>
<p class="MsoNormal">17486711: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 DB Resource: wrCallerHangup<o:p></o:p></p>
<p class="MsoNormal">17486712: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 Data Source Name: Stats<o:p></o:p></p>
<p class="MsoNormal">17486713: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 SQL Command: UPDATE SupportCallQueue
<o:p></o:p></p>
<p class="MsoNormal">SET Status='Abandoned',EndDateTime=getdate()<o:p></o:p></p>
<p class="MsoNormal">WHERE CiscoIdentityID = $CallQueueID<o:p></o:p></p>
<p class="MsoNormal"><b><i>17486714: Mar 23 08:16:29.660 EDT %MIVR-SS_DB-7-UNK:Denying connection as WFSubsytem is out of service. Returning null ...<o:p></o:p></i></b></p>
<p class="MsoNormal">17486715: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 Database Connection not Available for Stats<o:p></o:p></p>
<p class="MsoNormal">17486716: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-3-DB_CONNECTION_NOT_AVAILABLE:DB_CONNECTION_NOT_AVAILABLE<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This occasionally happened on CCX 7 but now in 8 these are happening a lot more frequently and messing with our data. I am most concered about the bolded line about WFSubsystem. What does this mean? Google and the cisco support forums are
drawing blanks. I can’t even find many references to WFSubsystem. None of the subsystems in the services are even listed as that.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any insight. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#003366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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