The release notes tell you all about supported and unsupported configurations:<div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf</a></div>
<div><br></div><div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf"></a>In your case, yes, a non ICD line, can be a shared line amongst agents.</div>
<div><br></div><div>Anthony<br><br><div class="gmail_quote">On Wed, Mar 23, 2011 at 1:32 PM, Leetun, Rob <span dir="ltr"><<a href="mailto:rleetun@bouldercounty.org">rleetun@bouldercounty.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal">Hi,</p><p class="MsoNormal"> </p><p class="MsoNormal">Can we share a non-primary number between two ICD phones?  Also, this number is not used for ICD association.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">Thanks for the insight.</p><p class="MsoNormal"> </p><font color="#888888"><p class="MsoNormal">Rob</p><p class="MsoNormal"> </p></font></div></div><br>_______________________________________________<br>

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