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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Got it. Thanks for the graphic!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Timonium, MD 21093
<br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> avholloway@gmail.com [mailto:avholloway@gmail.com]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, March 28, 2011 10:32 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX Priority<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">In you example, the answer is: no, they would go to the back of the FIFO line in priority X.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It goes: Priority First, then FIFO within each priority, for the selection algorithm.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Kind of like reading (for some people); top to bottom, left to right = high to low (priority), first to last (fifo).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">See if this graphic helps illustrate it:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="419" height="705" id="_x0000_i1025" src="cid:image002.png@01CBEDE5.12130080" alt="uccx-csq-priority-and-fifo.png"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anthony<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Mar 28, 2011 at 2:38 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Once a call is prioritized are the calls with the higher priority FIFO based on when they were prioritized or FIFO based on original queueing time?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I.e. does a 30 minute hold that gets set to priority x go in front of a call that has only held for 10 minutes but was set to priority X 5 minutes earlier?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#003366"><img border="0" width="225" height="105" id="_x0000_i1026" src="cid:image003.jpg@01CBEDE5.12130080" alt="Description: cid:image001.jpg@01C95158.4441E1B0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Timonium, MD 21093
<br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) <a href="tel:%28410%29%20252-8830" target="_blank">(410) 252-8830</a><br>
(F) <a href="tel:%28443%29%20541-1593" target="_blank">(443) 541-1593</a><br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank">
<span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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