<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div>Hi guys,<br>We have a customer who wants to have a text string come up on their phone based upon the number dialled by the outside party. i.e. if a member of the public dialled 01234 567890 which would come into our CUCM 6.1 box they would want it to display "Slough" for instance or if they dialled 01234 567891 it would come up as "Chichester"<br>This is basically for a group of users who will be taking calls from many geographic locations and want to be able to know which line the public is dialling in from.<br><br>(The actual setup is as follows)<br><br>Public dials 0845 number<br>0845 number is forwarded by BT onto a DDI number (01234 567890)<br>DDI number comes into our CUCM 6.1 system via MGCP gateway<br>Call goes to a CTI Route Point which forwards onto Unity Connection 7 Call
Handler<br>Call Handler announces "Welcome to the Slough Helpline you will now be placed in a queue"<br>Call is transferred (release to switch) to an Attendant console Pilot Point (so we can queue calls)<br>Pilot point addresses four 7942 phones in a circular pattern<br>User expects to see "Slough" come up as the Caller ID<br><br>The same would happen for the other geographic regions but the call would come in via a different DDI number eg : 01234 567891<br><br>Is this possible?<br>Thanks,<br>Damian<br></div>
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