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Thanks Matthew,<br>
so in my case were i have UCCX Standard, do you think that it is
possible to do these queries in our MS-SQL?<br>
Can i make db queries with the standard version of UCCX8.0?<br>
<br>
Best Regards<br>
Anthony<span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31, 73,
125);"><br>
<br>
<br>
If you do some sort of custom reporting you can have this but it
is not built in. We asked about this we got CCX internally.<o:p></o:p></span>
<blockquote
cite="mid:C75AF2AD9308C246AFBDDB994E3E29831125AB@PHANES.helion.local"
type="cite">
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">We wrote a custom database and sql writes into
our applications so we could see this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt;
font-family: "Arial","sans-serif";
color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size: 11pt;
font-family: "Calibri","sans-serif";
color: black;">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span
style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: black;"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt;
font-family: "Calibri","sans-serif";
color: black;">Timonium, MD 21093
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(p) (410) 252-8830<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
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medium medium; border-style: solid none none; border-color:
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padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif"; color:
windowtext;">From:</span></b><span style="font-size:
10pt; font-family:
"Tahoma","sans-serif"; color:
windowtext;"> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Kouloglou<br>
<b>Sent:</b> Thursday, March 31, 2011 11:53 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 8.0 Monitor who is
actually on a queue (ie caller-id)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<br>
in a UCCX8.0 is it possible for an adminitrator/supervisor to
be able not just to see how many calls are in a queue (which
is done through the Supervisor desktop), but also to view the
caller-ids of the customers in the queue?<br>
<br>
Thanks and Kind Regards<br>
Anthony<o:p></o:p></p>
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