<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I'd love to see where that rumor got started. I have no less than 4 versions of RTMT installed on my PC right now. I'm pretty sure the introduction of the RTMT version into the program has alleviated the multiple install issues. Of course having 3 different program groups under Programs->Cisco for various incarnations is fun too.<div><br></div><div>In general I use the latest and assume it's backwards compatible, at least for what I need it for (pulling traces). Some of the advanced features may not be reliable with older versions and you should never expect an older RTMT to work with newer CUCM.</div><div><br></div><div>As for one RTMT for various products I'm thinking the move to Unified Serviceability with RTMT 8.7 and 8.8 is a signal that there is a desire for that to work. Whether it does or not I've not tested.</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Apr 1, 2011, at 10:16 AM, Mac GroupStudy wrote:</div><br class="Apple-interchange-newline">Rumor has it Cisco TAC uses ONE version of RTMT for access to all of our versions of CUCM. Why can't we have that.<br><br><div class="gmail_quote">On Fri, Apr 1, 2011 at 2:31 AM, Garrett Skjelstad <span dir="ltr"><<a href="mailto:garrett@skjelstad.org">garrett@skjelstad.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">I think I'd prefer versions to be backwards compatible and simply a drop down box allowing me to choose which version I was going to be operating against. This would allow the UI to be fresh with whatever the latest version is, but allow backwards compatibility against previous revisions of software.<br>
<br>
Sent from my iPhone<br>
<div><div></div><div class="h5"><br>
On Mar 31, 2011, at 22:38, Paul <<a href="mailto:asobihoudai@yahoo.com">asobihoudai@yahoo.com</a>> wrote:<br>
<br>
> I'd normally agree but seeing how RTMT must be changed according to each<br>
> modification to the application, I think it's not completely unreasonable to<br>
> upgrade/downgrade RTMT for the sake of strict compatibility...plus it doesn't<br>
> even require a reboot!<br>
><br>
> Think of cases where a piece of software maintains backwards compatibility for<br>
> the long haul...that's where you get software like MS Windows where cruft is<br>
> built upon cruft upon cruft...you get the picture. I think I'd rather have RTMT<br>
> not require 1GB+ memory/HDD just for the sake of having one version to work with<br>
> all versions.<br>
><br>
><br>
><br>
> ----- Original Message ----<br>
> From: Jason Aarons (US) <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>><br>
> To: Ovidiu Popa <<a href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>>; "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>"<br>
> <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
> Sent: Thu, March 31, 2011 6:47:30 PM<br>
> Subject: Re: [cisco-voip] RTMT versions and product compatibility<br>
><br>
><br>
> At RTMT install change the folder name to something else c:\program<br>
> files\rtmtv8 vs c:\program files\rtmtv85<br>
><br>
> Surely this complaint must be at some Product Manager within Cisco working hard<br>
> to get a resolution. It's truly a headache and a mystery as deep as "Where is<br>
> Jimmy Hoffa?" and "Who really shot JFK?"<br>
><br>
> I vote for 1 version of RTMT. Anyone want to second that motion?<br>
><br>
> -----Original Message-----<br>
> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Ovidiu Popa<br>
> Sent: Thursday, March 31, 2011 5:34 PM<br>
> To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> Subject: [cisco-voip] RTMT versions and product compatibility<br>
><br>
> Hello everyone<br>
><br>
> I have a couple of questions related to RTMT:<br>
><br>
> - what is the relationship between RTMT versions and software product versions<br>
> (CUCM, CUPS etc): Can we use a newer version of RTMT to connect to older<br>
> versions of software e.g. using RTMT from CUCM 8 to connect to CUCM version 7?<br>
><br>
> - can we use a CUPS RTMT to connect to CUCM or the other way around?<br>
><br>
> - Why the different versions of RTMT don't play nice i.e if they detect another<br>
> version will not let you install the new version until you get rid of the old<br>
> one? Has anyone found a solution to install multiple RTMT from different<br>
> products on the same workstation?<br>
><br>
> By default RTMT uses different directories but even with different directories<br>
> they will not let you install multiple versions:<br>
> C:\Program Files\Cisco\Unified Communications Manager Serviceability\ C:\Program<br>
> Files\Cisco\Presence Serviceability\JRtmt<br>
><br>
> Thanks<br>
> Ovidiu<br>
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