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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">There is a check box that says just that in the queue management in CUBAC I presume it’s mostly the same in CUEAC<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Timonium, MD 21093
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Monday, April 04, 2011 5:35 PM<br>
<b>To:</b> Mike Lydick<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUEAC call distribution to 2 operators sharing the same queue<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Mike<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">I may be getting the name wrong – I am not hands on with the product myself. With the latest versions of CUEAC, it is possible to "force" the phone to ring when
a call enters the queue. It is this feature that I'm referring to as "forced delivery"<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Thanks<o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E">Bennie Grant</span></span><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E"><br>
</span><span class="apple-style-span"><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E">VP - Operations</span></i></span><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E"><br>
</span></i><span class="apple-style-span"><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E">Arc Solutions (International) Inc</span></span><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E"><br>
</span><span class="apple-style-span"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E">D: 919-392-2241 | M: 919-599-8744</span></span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E"><br>
<span class="apple-style-span">Part of the Mettoni group | </span></span><span class="apple-style-span"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#0E31F6"><a href="http://www.mettoni.com">www.mettoni.com</a></span></span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Mike Lydick <<a href="mailto:mike.lydick@gmail.com">mike.lydick@gmail.com</a>><br>
<b>Date: </b>Mon, 4 Apr 2011 20:55:56 +0100<br>
<b>To: </b>Bennie Grant <<a href="mailto:bennie.grant@mettoni.com">bennie.grant@mettoni.com</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] CUEAC call distribution to 2 operators sharing the same queue<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Where is the Forced Deliver setting?<o:p></o:p></span></p>
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Best Regards,<br>
<br>
Mike Lydick<br>
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<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">On Mon, Apr 4, 2011 at 3:50 PM, Bennie Grant <<a href="mailto:Bennie.Grant@mettoni.com">Bennie.Grant@mettoni.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Mike<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">All calls are displayed to all operators at the same time – they see them in the F8 section ("all queues") of the application<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">If you have it set to "forced delivery", then the calls are sent to each operator in turn, based on who's been waiting the longest. If you want to be sure that
"everyone sees them all" - which of course is the fairest way of handling it if its a union requirement, then make sure you don’t have forced delivery turned out<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Thanks<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E">Bennie Grant<br>
</span><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E">VP - Operations<br>
</span></i><span style="font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E">Arc Solutions (International) Inc<br>
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E">D:
<a href="tel:919-392-2241" target="_blank">919-392-2241</a> | M: <a href="tel:919-599-8744" target="_blank">
919-599-8744</a><br>
Part of the Mettoni group | </span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#0E31F6"><a href="http://www.mettoni.com" target="_blank">www.mettoni.com</a></span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Mike Lydick <<a href="mailto:mike.lydick@gmail.com" target="_blank">mike.lydick@gmail.com</a>><br>
<b>Date: </b>Mon, 4 Apr 2011 20:29:33 +0100<br>
<b>To: </b>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>[cisco-voip] CUEAC call distribution to 2 operators sharing the same queue<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">We need to ensure that 2 operators get presented the same number of calls due to union regulations. How would we ensure that the operators get the a circular
call distribution of calls. We tried a Pilot -> HL -> LGs with multiple queues but when one operator logs out we get fast busy on the LG that get hit.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><br clear="all">
Best Regards,<br>
<br>
Mike Lydick<br>
<br>
<o:p></o:p></span></p>
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