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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div>Mike</div><div><br></div><div>I may be getting the name wrong – I am not hands on with the product myself. With the latest versions of CUEAC, it is possible to "force" the phone to ring when a call enters the queue. It is this feature that I'm referring to as "forced delivery"</div><div><br></div><div>Thanks</div><div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold"><br></font></font></span></span></div><div><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><span style="font-size: 11pt; "><font color="#01137E"><font face="Arial Bold">Bennie Grant<br></font></font></span></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font color="#01137E"><font size="1"><font face="Arial"><span style="font-size: 8pt; "><i>VP - Operations<br></i></span></font></font><font face="Arial Bold"><span style="font-size: 11pt; ">Arc Solutions (International) Inc<br></span></font><font size="1"><font face="Arial"><span style="font-size: 8pt; ">D: 919-392-2241 | M: 919-599-8744<br>Part of the Mettoni group | </span></font></font></font></span><span class="Apple-style-span" style="font-family: Calibri; font-size: medium; "><font size="1"><font face="Arial"><span style="font-size: 8pt; "><font color="#0E31F6">www.mettoni.com</font></span></font></font></span></div></div></div></div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Mike Lydick <<a href="mailto:mike.lydick@gmail.com">mike.lydick@gmail.com</a>><br><span style="font-weight:bold">Date: </span> Mon, 4 Apr 2011 20:55:56 +0100<br><span style="font-weight:bold">To: </span> Bennie Grant <<a href="mailto:bennie.grant@mettoni.com">bennie.grant@mettoni.com</a>><br><span style="font-weight:bold">Cc: </span> "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><span style="font-weight:bold">Subject: </span> Re: [cisco-voip] CUEAC call distribution to 2 operators sharing the same queue<br></div><div><br></div>Where is the Forced Deliver setting?<div><br></div><div><br clear="all">Best Regards,<br><br>Mike Lydick<br><br><br><br><br><div class="gmail_quote">On Mon, Apr 4, 2011 at 3:50 PM, Bennie Grant <span dir="ltr"><<a href="mailto:Bennie.Grant@mettoni.com">Bennie.Grant@mettoni.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="word-wrap:break-word;color:rgb(0, 0, 0);font-size:14px;font-family:Calibri, sans-serif"><div><div><div>Mike</div><div><br></div><div>All calls are displayed to all operators at the same time – they see them in the F8 section ("all queues") of the application</div><div><br></div><div>If you have it set to "forced delivery", then the calls are sent to each operator in turn, based on who's been waiting the longest. If you want to be sure that "everyone sees them all" - which of course is the fairest way of handling it if its a union requirement, then make sure you don’t have forced delivery turned out</div><div><br></div><div>Thanks</div><div><div><span style="font-family:Calibri;font-size:medium"><span style="font-size:11pt"><font color="#01137E"><font face="Arial Bold"><br></font></font></span></span></div><div><span style="font-family:Calibri;font-size:medium"><span style="font-size:11pt"><font color="#01137E"><font face="Arial Bold">Bennie Grant<br></font></font></span></span><span style="font-family:Calibri;font-size:medium"><font color="#01137E"><font size="1"><font face="Arial"><span style="font-size:8pt"><i>VP - Operations<br></i></span></font></font><font face="Arial Bold"><span style="font-size:11pt">Arc Solutions (International) Inc<br></span></font><font size="1"><font face="Arial"><span style="font-size:8pt">D: <a href="tel:919-392-2241" target="_blank">919-392-2241</a> | M: <a href="tel:919-599-8744" target="_blank">919-599-8744</a><br>Part of the Mettoni group | </span></font></font></font></span><span style="font-family:Calibri;font-size:medium"><font size="1"><font face="Arial"><span style="font-size:8pt"><font color="#0E31F6"><a href="http://www.mettoni.com" target="_blank">www.mettoni.com</a></font></span></font></font></span></div></div></div></div><div><br></div><span><div style="font-family:Calibri;font-size:11pt;text-align:left;color:black;border-bottom:medium none;border-left:medium none;padding-bottom:0in;padding-left:0in;padding-right:0in;border-top:#b5c4df 1pt solid;border-right:medium none;padding-top:3pt"><span style="font-weight:bold">From: </span> Mike Lydick <<a href="mailto:mike.lydick@gmail.com" target="_blank">mike.lydick@gmail.com</a>><br><span style="font-weight:bold">Date: </span> Mon, 4 Apr 2011 20:29:33 +0100<br><span style="font-weight:bold">To: </span> "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><span style="font-weight:bold">Subject: </span> [cisco-voip] CUEAC call distribution to 2 operators sharing the same queue<br></div><div class="im"><div><br></div><div>We need to ensure that 2 operators get presented the same number of calls due to union regulations. How would we ensure that the operators get the a circular call distribution of calls. We tried a Pilot -> HL -> LGs with multiple queues but when one operator logs out we get fast busy on the LG that get hit.</div><div><br></div><br clear="all">Best Regards,<br><br>Mike Lydick<br><br><br></div></span><pre>*************************************************************************
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