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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Daniel,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Make sure the user has a voicemail profile setup. I’ve seen this issue before and the voicemail profile wasn’t set for the user.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>-mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Schmitz, Daniel<br><b>Sent:</b> Tuesday, April 05, 2011 5:08 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Not able to redirect call to voice mail with CUPC 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi everyone,<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>our costumer hast CUCM 6.1.3 and CUPS 8.5.<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>A few people are testing the Personal Communicator in Version 8.5 right now and they complain that they are not able to redirect incoming calls via CUPC to their voicemail. This problem only appears in deskphone-control mode.<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In case they’re using their softphone everything works well.<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I tried the same in my lab and it works in both modes.<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Any idea?<o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Mit freundlichen Grüßen / Kind Regards</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Daniel Schmitz</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Senior IT-Specialist</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><hr size=1 width="100%" noshade style='color:#ACA899' align=center></span></div><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Solveos IT Solutions GmbH</span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br><a href="x-apple-data-detectors://2">Bernerstr. </a><a href="x-apple-data-detectors://2">38</a><br><a href="x-apple-data-detectors://2">60437 Frankfurt</a> a. Main<br><br><span style='color:black'>Telefon: <a href="tel:+49%20(0)%2069%20-%2095022-327">+49 (0) 69 - 95022-327</a></span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Telefax: <a href="tel:+49%20(0)%2069%20-%2095022-77327">+49 (0) 69 - 95022-77327</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Mobil: <a href="tel:+49%20(0)%20172%20-%20525%202383">+49 (0) 172 - 525 2383</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Mail: <a href="mailto:daniel.schmitz@solveos.de">daniel.schmitz@solveos.de</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Web: <a href="http://www.solveos.de/"><span lang=DE>http://www.solveos.de</span></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>AG Düsseldorf HRB 63231<br>USt-ID-Nr.: DE811548338<br>Geschäftsführer: Dirk Kiefer</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'><hr size=1 width="100%" noshade style='color:#ACA899' align=center></span></div><p class=MsoNormal align=center style='text-align:center;-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Der Inhalt dieser E-Mail ist vertraulich und ausschließlich für den bezeichneten Adressaten bestimmt. Wenn Sie nicht der vorgesehene Adressat dieser E-Mail oder dessen Vertreter sein sollten, so beachten Sie bitte, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail unzulässig ist. Wir bitten Sie, sich in diesem Fall mit dem Absender der E-Mail in Verbindung zu setzen. Wir möchten Sie außerdem darauf hinweisen, dass die Kommunikation per E-Mail über das Internet unsicher ist, da für unberechtigte Dritte grundsätzlich die Möglichkeit der Kenntnisnahme und Manipulation besteht.<br><br>The information contained in this e-mail is confidential. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient, any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is prohibited and may be unlawful. Please notify the sender immediately. We also like to inform you that communication via e-mail over the internet is insecure because third parties may have the possibility to access and manipulate e-mails.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div></div></div></body></html>