We use hunt pilots for these 'info boxes', if i'm reading this correctly, and just point them to the hunt list for unity. Have to set up call routing in voicemail though to key off the dialed number. Not sure if that's any better in your case though, I just like it better than a dumby CTI RP or empty device.<br>
<br><div class="gmail_quote">On Tue, Apr 5, 2011 at 9:12 PM, Jason Aarons (AM) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal">I have some Unity Connection 8.5 “informational mailboxes” that will be used with UCCE. Just a recording the queue is busy and leave a message. </p>
<p class="MsoNormal"> </p><p class="MsoNormal">It seems like for users that don’t have phones, just a voice mailbox, there should be a Device > Voicemail , rather than cheating around the DLU issues (back in that day I would make a phone that just has the phone number as the mac address and sent direct to vm but that trick now uses costly DLUs) It seams I’m back to creating a CTI Route Points for these mailboxes, which work,s but just seems odd when you explain it to a customer. </p>
<p class="MsoNormal"> </p><p class="MsoNormal">It’s like telling someone to use bungee cords to shut your car trunk, it works - but kind of odd. Eventually you think the car manufacturer would have a model with a latch for the trunk, but 5 years later all the new models don’t have the latch and your explaining the bungee cord can come in colors </rant></p>
<p class="MsoNormal"> </p><p class="MsoNormal">Should I bother with having the customer submit a CallManager feature request for this? Seems my call forwarding from secondary lines request in 2001 didn’t make it too far <grin>…</p>
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